Gloucestershire County Council

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Customer Services

The main reception at Shire Hall is open to the public Monday to Friday from 8:30am to 5pm


Complaints team

  • Adult Social Care Complaints team is 01452 427082 (Mon – Fri, 8.30am – 5pm)
  • Children’s Services Complaints team is 01452 427388 (Mon – Fri, 8.30am – 5pm)
  • Corporate Complaints team is 01452 427343 (Mon – Fri, 8.30am – 5pm)
  • Email for all the above teams:

You can fill out an online feedback form for any of the above teams

You can fill in a feedback form (these can be found in Gloucestershire County Council reception areas or can be sent to your home, by request) and post it to us. This is free of charge. We also have a version for people who have a learning disability or sensory impairment. Please find links to both below :

You can contact a staff member within the team / department about which you wish to complain. They will inform us of your concerns.

You can make a complaint in person, at our offices. Unless you have booked an appointment, however, it cannot be guaranteed that a member of the Complaints team will be available to meet with you.

You can send a letter to ‘Complaints Team, Gloucestershire County Council, Shire Hall, Westgate Street, Gloucester, GL1 2TG’.

Give us some feedback

Feedback form


Get in touch with the Social Care Helpdesks

Social Care Helpdesks


Report a road or transport problem

Please report roads problems report roads problems online where possible.

Report it

Call Gloucestershire Roads on 08000 514 514 if you have problems doing this.


What to do in an emergency

Emergency contacts



Find  your Councillor

Complaints about councillors


Library Service

The telephone number for our Library Service is 01452 426973 (Monday – Friday, 9.00 am - 5.30pm and Saturday 9.00am – 4.00pm).

You can also write to the Library Service at

Other ways to get in touch with the Library Service


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