Customer Services

Compliments, Comments and Complaints
Gloucestershire County Council welcomes all feedback from our customers

• We aim to act quickly and efficiently to put things right if something goes wrong
• we use all customer feedback as part of our planning process to improve services to you
• The details you provide will only be used in connection with your feedback.

If you would like us to respond to your feedback, please ensure that you provide your contact details.

To provide feedback:

In person at Shire Hall: For a location map see the link to the right of this page

Online: by completing the Online Complaints Form

	How to complain about a school The day to day running of the school is the responsibility of the headteacher and the Governing Body.		Gloucestershire County Council location maps where to find us
	Local Government Ombudsman looks at complaints about councils and some other authorities, including education admissions appeal panels. It is a free service.		Shire Hall site plan shows details of buildings and entances
	Comments, Complaints and Compliments Policy what we aim to do		Customer Care Standards Our definition of a customer is: 'If you contact us for any reason, or you are affected by anything we do, you are one of our customers.'