Telecare has been down

Published
07.02.2017

Responders, families and neighbours are being asked to check on the welfare of Gloucestershire telecare users as a fault means their devices were not operating between 2pm on Monday 6 February and 1pm on Tuesday 7 February. The service is now fully operational.

Around 2,700 people in the county have a telecare device from the county council which can be used to alert a responder to an emergency at their home such as a fall or fire.

The equipment is normally linked to a 24 hour monitoring centre where a trained operator will manage an appropriate response. However during the time the service has not been operating telecare users who activated their device will not have received aid.

An urgent multi-agency effort is being made to contact affected families and responders to check on them.

However Gloucestershire County Council is asking anyone who knows a telecare user to make a quick check on their welfare. 

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