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Council takes public complaints seriously

Published
28.07.2016

The annual Local Government Ombudsman (LGO) report has been published, and reveals Gloucestershire County Council recorded 66 complaints and enquiries in the last year.

The LGO national report, released today (Thursday 28th July), confirms the number of local authority complaints dealt with in the past 12 months. Of the 66 Gloucestershire complaints, 21 investigations were undertaken by the LGO.

The LGO found in favour of the complainant in five out of the 21 cases and the council agreed with the resolution proposed in all five incidents. There were 25 complaints referred back to the council for local resolution.

Members of the public would be directed to the LGO if they feel the council hasn't dealt with their complaints in a satisfactory way.

The LGO helps to make sure that local public services are accountable to the people that use them, by ensuring that local authorities put things right when they go wrong.

Cllr Ray Theodoulou, deputy leader of Gloucestershire County Council, said: "We take every complaint seriously and we've been working hard to make the process as simple as possible for people to complain when they have an issue.

"We always make every effort to resolve complaints as soon as we become aware of them and we will continue to take this issue extremely seriously."

For the full LGO report, visit: http://www.lgo.org.uk/documents/councilperformance/2016/Gloucestershire%20County%20Council.pdf

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