Care at home review

The current contracts for providing care and support in people's own homes (also known as Domiciliary Care) expire in 2016, so along with our partner NHS Gloucestershire Clinical Commissioning Group, we have taken the opportunity to look at the way people receive this type of care.

Our main aim is to help people to live safely and independently in their own homes for as long as possible. Another of our aims is to make the service more personalised, efficient and effective.

We spend 60% of the older people's budget to pay for people living in care homes even though twice as many individuals are supported by the council to live in the community. We know that in the future we need to spend far more in the community and much less on residential care in order to deliver our aims.

We want to make the service better and more efficient and one of the ways we can do this is to make the service more attractive for care providers. An example of how we are doing this is to limit the number of care providers in Cheltenham and Gloucester to provide economies of scale and cut down travel time between calls. We are also dividing the rest of the county up into four zones for the same reason.

We are also changing the purpose of the calls so that the care provided will, as far as possible, be tailored to help people to build a better, more independent life within their local community.

The new service will be similar to the current service. Even if a new organisation is asked to provide care, the care workers who visit service users might not change, as they will have the option of transferring to the new care provider.

New providers of care have now been appointed to look after people in Cheltenham and Gloucester.

Comfort Call Ltd and Human Support Group Ltd have been appointed to provide the service in Cheltenham and Gloucester respectively.

Comfort Call Ltd was formed in 2006 and delivers care to people in more than 40 locations across England. Their dedicated teams, made up of more than 6,500 care workers, help people to continue living independently in their own homes.

Human Support Group Ltd was established in 1998 and provides care across many parts of the country. The company also offers reablement care and healthcare services on top of providing domiciliary care. Their staff have local knowledge, and provide all levels of healthcare support to service users in their own home.

Changes will be brought in over a twelve month period. People who receive care now won't be faced with any changes immediately and will be given at least three months notice of any alterations that are to be made to their service.

Electronic Call Monitoring (ECM)

As part of the care at home review the council will be introducing a system called Electronic Call Monitoring (ECM) which we believe will help us to improve the quality of care provided to people in their own home.

Further help

If you have any questions about the care at home review you may find the answers you are looking for in our Care at home leaflet or our Frequently Asked Questions (FAQs).

You can also call our Adult Social Care Helpdesk on (01452) 42 68 68 who will be able to help (line open Monday to Friday: 8am - 5pm: except bank holidays).

Healthwatch Gloucestershire who are the local arm of the independent consumer champion for health and social care in England, provide people with information and advice to help them make the right choice about health and social care. They are also always keen to hear from people about their experiences of the health and social care services in the county, whether these experiences are good or bad

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