Relationships between staff and the people they support

The Directorate has a duty of care towards all Community Care service users, who by the nature of their needs will often be vulnerable, whether physically or emotionally. Staff must recognise this vulnerability and protect service users from exploitation and abuse; you must never take advantage of it for your own purposes. The Directorate also has a duty towards its staff, who may sometimes be manipulated or abused by service users.

This guidance is intended to help you maintain a professional relationship with the service users you work with, to ensure you are aware of potential difficulties and to help you deal with them.

Download the guidance

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