Link to homepage

...

Search site

Customers please note:

Due to essential maintenance over the weekend of the 26th and 27th  April 2014, People's Network computers are likely to experience disruption and may not be available.  Customers should still be able to access  "My Account"  via the online catalogue to renew, reserve and download e-books and e-audio books.  Borrowing items in the library should be unaffected. 

We apologise for any inconvenience this may cause.

page title

Search, order, renew and manage your account

Search the Library catalogue

Browse over a million items on Gloucestershire's library catalogue, from books and DVDs to spoken word cassettes and videos. Anyone can access the catalogue to browse, but if you want to order or renew an item or check your current loans and charges, you must be a member and have a library card.

Already a member

If you have lost or damaged your library card please visit any county library to request a replacement card.

Please note, in order to check customer details, we set a 3 year automatic expiry date. This means you will be asked to confirm your details when you visit the library. If you use our electronic services you may find you are not able to access them or complete a request online if your account has expired. Please contact us or visit your local library to ensure your membership is updated quickly and you can resume use of services.

Renewing

You can:

  • Renew items up to 6 times as long if the title isn't reserved by another user
  • Renew online  via the library catalogue. You will need your library card number and PIN number to log into your account.
  • Renew your items by phone on 0845 230 5420, 24 hours a day, 7 days a week - Contact the Library service
  • Renew at a library
  • Renew via The Library App

Ordering

Trouble shooting: If you have tried to order an item via the 'reserve' option in the catalogue, you may see the message: 'request failed'.
In most cases this will be because your library membership has temporarily expired, and you need to contact us or visit your local library to confirm your details as library accounts automatically expire every three years.

Make a suggestion

Read a good book and think the library should have a copy? Let us know - Suggest a book, CD or DVD.

We review your suggestions regularly, keep an eye on the library catalogue to see any new additions.

What we charge for

We will make a charge for CDs and DVDs and if you don't return or renew your books on time. We also charge for some reservations and orders. Our Paying for library services page has all the details.

What does membership give you

At any one time you can borrow up to

  • 20 books (including spoken word CDs or cassettes) and
  • 6 DVDs and Music CDs

The loan period for books and spoken word items is 21 days, and seven days for Fastback books, music CDs, videos and DVDs.