Our definition of a customer is: 'If you contact us for any reason, or you are affected by anything we do, you are one of our customers.'
Use our online forms to make a complaint about or compliment a council service.
How to complain about a councillor and how it will be dealt with.
We want to know what you think about children & young people's services, so that we can provide you with the best support we can.
We want to know what you think about Adult Social Care, so that we can provide you with the best support we can.
How to make a complaint about a school.
Gloucestershire Libraries & Information welcomes feedback from our customers. We aim to act quickly and efficiently to put things right if something goes wrong. Additionally, we use all customer feedback as part of our planning process to improve services to you.
Whistleblowing is a procedure which enables employees, partners and suppliers to express any concerns they have about illegal or illegitimate practices involving the council without fear of victimisation, discrimination or disadvantage