Link to homepage
Search site

Online every time

Helping you to report, apply and pay for the most frequently requested County Council services, at a time to suit your needs and at your first point of contact with us

Online everytime

Refund and cancellations policy for internet transactions

For goods and services being purchased via the Council's website:

  • Where the Council fails to deliver in line with our standards, then a full refund will be made
  • The credit / debit card used for the payment will be refunded
  • This will be done as soon as possible but within 14 days of the refund being agreed by the Council
  • Cancellations will only be refunded at the discretion of the Council
  • If the cancellation is agreed by the Council, the customer must take reasonable care of any goods already supplied by the Council until they are collected by the Council
  • If the Council agrees to a refund following a cancellation, then this will be carried out in line with the above.