Learn more about our Apprenticeship offer. For more information, please contact our Apprenticeships team on 0800 542 1655 or via email at firstname.lastname@example.org
- Level 3 Business Administrator
- Level 2 Customer Service Practitioner
- Level 3 Customer Service Specialist
- Level 2 Early Years Practitioner
- Level 3 Early Years Educator
- Level 5 Early Years Lead Practitioner
- Level 3 Learning Mentor
- Level 3 Teaching Assistant
- Level 3 Team Leader/Supervisor
- Level 5 Operations Manager
Level 3 Customer Service Specialist
The Customer Service Specialist is designed to provide the Knowledge, Skills and Behaviours required to enable the delivery of high quality customer service in both large and small businesses in the public, private and charitable sectors. It is ideal for those specialists who are new to the role or have developmental needs or would like to develop skills be a professional for direct customer support. They will act as a referral point for dealing with more complex or technical requests, complaints or queries. They will be the escalation point for more complicated or ongoing problems.
Adult Education is pleased to be able to offer the BTEC Diploma for Customer Service Specialist qualification at no extra cost to support the learner and employer with gaining the required skills. Adult Education will also work with both the employer and the learner to identify a personalised training programme.
This Apprenticeship is typically 15 months long, with an additional three months for End Point Assessment. 20% of the Apprentices time should be spent in off the
job learning. Time will need to be allocated for learning. Adult Education provides workshops that support the apprentice in gaining the knowledge required to achieve their programme. We also offer clinics where learners can attend for advice and support if they are struggling with their assignments or projects. Every twelve weeks a formal review will take between the learner, employer and assessor where progress/ concerns to date and targets for the next twelve weeks are discussed and agreed. Dedicated trainer and assessors will support the delivery from providing training in our specially written workshops to monthly assessment visits to aid and support progression, generate evidence and provide guidance and support.
Whilst the eligibility is agreed with the employer, we would recommend that apprentices are able to work towards GCSE grade 4-9 (A- C) in Maths and English.