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Highways information [v]

Information on your highways.


LoS describe the standard of services provided. We measure and monitor performance against the service standards in order to determine if the levels of service being provided match up with the customer expectations and are in line with both national and local goals and objectives.  Therefore, there is a direct link between levels of service, corporate objectives, LTP priorities and funding levels.  

In addition, when setting and determining service levels the local authority must also consider its obligations as the Highway Authority.  Measuring risk and liability as well as the application of national standards at a local level must be taken into consideration when determining a set of baseline standards. 

The following summary shows the fundamental Service Standards the Council’s aims to deliver to achieve a road network which is as safe, reliable and as fit for purpose as possible within current funding and resource constraints. These service standards represent a baseline. Where possible and when funds allow, the Council will always strive to achieve a higher level of service.

For roads and footway we will:

  • Inspect highways at set frequencies and prioritise repairs to safety defects in accordance with the Highway Safety Inspection Policy. Only potholes which meet the criteria to be considered safety defects will be repaired.
  • Investigate any defect in the highway reported to us within 5 days and respond in line with the Highway Safety Inspection Policy, repairing or making safe any safety defects identified.
  • Continue to review our maintenance hierarchies to ensure that the standards of maintenance are fit for purpose with the usage and type of road.
  • Use lower cost patching and surface dressing treatments where possible to stretch funding and intervene early to avoid costly deterioration of the network and further build up of backlogs.

To contribute to network safety we will:

  • Respond within 2 hours to any occurrence or incident that renders the highway unusable or unsafe.
  • Carry out annual investigations of road accident statistics in order to identify and investigate hotspots to inform future capital programmes of work.
  • Survey skidding resistance on key routes and investigate, monitor and repair deficiencies and / or put up slippery road warning signs.

For winter maintenance we will:

  • Increase salt stock across the county and provide salt domes and undercover storage in all our depots.
  • Install additional weather stations to help us predict and forecast weather conditions allowing us to tailor our actions to the needs of the network.
  • Fully fill the salt bins at the start of the winter season and then provide salt bags to communities to allow them to restock through the season as part of helping communities to help themselves.
  • Adopt salt spreading rates in accordance with national guidance and recommendations.
  • Operate a winter service of precautionary salting and snow clearance on strategic roads and when possible on secondary routes as laid out in our Adverse Weather Plan.

For highway structures we will:

  • Carry out inspections in accordance with the national code of practice.
  • Prioritise routine maintenance works to bridges whilst aiming to keep the deterioration and build up of backlog maintenance to a minimum.
  • Monitor those structures considered to be below standard and deliver a programme of maintenance and improvements through the appropriate funding programme.
  • Consider closing, disposing of or applying weight restrictions to some bridges or retaining wall assets where possible, to reduce maintenance liabilities for the future.
  • Monitor high risk landslip sites and maximise opportunities to bid for grant funding to repair or maintain these sites to avoid further risk of network closures from landslides.

For drainage and surface water management we will:

  • Investigate reports of highway flooding and damaged or blocked highway drains and take appropriate measures to get water off of the highway, alleviate or mitigate flooding as appropriate.
  • Prioritise this work where homes or properties at most risk of flooding.
  • Cleanse urban gullies on a bi-annual basis and rural gullies on an annual basis.
  • Carry out additional cleansing to known historical flooding locations.
  • Collect condition data electronically on all gullies to facilitate repairs and to also inform future changes to gully emptying frequencies.
  • Jet drainage systems on a reactive basis as they are reported or found through inspection.
  • Carry out a bi-annual programme of grip cleaning and cutting.
  • Seek enforcement of ditch maintenance by adjacent landowners.

For highway environment we will:

  • Carry out verge cutting, highway shrub and tree maintenance in line with the Highway Safety Inspection Policy and the Highway Tree Inspection and Maintenance Guide. Amenity grass cutting and annual swathe cuts will be reduced or stopped with funding prioritised to the cutting of visibility splays.
  • Carry out amenity grass cutting on highway property, particularly in urban areas, on a frequency to maintain to reasonable standard, predominately driven by visibility safety concerns.
  • Continue to work with Parish Councils that wish to carry out their own or enhanced grass cutting as part of helping communities to help themselves.
  • Treat noxious weeds through an annual programme of spraying and / or weed pulling as funding allows.
  • Carry out a planned and reactive programme of highway tree inspections with frequencies of once every three years in urban areas and once in every five years for all other areas in order to keep road users and pedestrians safe as well as manage the highway tree assets. Maintenance will be prioritised to only those tree defects considered as safety hazards.
  • Endeavour to use recycled materials in our construction methods and recycle materials where possible to reduce our carbon footprint and meet waste reduction targets, where the use of these methods proves to be best value.

For street lighting we will:

  • Inspect any defective streetlight reported to us as not working within 5 working days and repair as appropriate
  • Carry out regular night time inspections on the strategic road network to identify faults, relying on the public to report faults on non-strategic roads and within residential areas
  • Carry out planned programme of routine cyclical maintenance to inspect and complete legal requirement for electrical testing
  • Carry out an annual programme of non-destructive testing, only replacing those columns at greatest risk of collapse
  • Focus capital spending on the replacement of street lighting columns that have defective materials or are life expired

For traffic signals we will:

  • Carry out 6-monthly regime of inspections and maintenance of traffic signals in order to minimise the number of equipment failures
  • Operate a fault reporting system and respond to emergency faults within 2 hours and non-emergencies within 24 hours
  • Carry out a programme of non-LED bulk lamp changes every 9 months to minimise faults
  • Wherever possible, replace signal lamps with LEDs in order to improve energy efficiency

For signs and street furniture we will:

  • Annually inspect, clean and maintain all illuminated signs and bollards
  • Provide new signs of replace damaged signs only where absolutely necessary to keep sign clutter to a minimum
  • Street furniture will be maintained in a safe condition and in a manner appropriate to its use and location. Redundant or obsolete street furniture ill be removed aiming to reduce long term maintenance costs

For road markings we will:

  • Annually inspect the road network to build up a reactive programme of white and yellow line and road stud replacement
  • Provide new lines or studs and renew existing lines or studs only where absolutely necessary on road safety grounds
  • Honour access protection markings ('H' markings) only when they are compliant with current policy and repainting will be at the cost of the requester.
Page updated: 18/10/2021 Page updated by: GCC

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