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High Volumes of Calls

On Mondays and at certain times of the day (particularly 12-2.30pm) we may experience a higher volumes of calls to book birth and death appointments and ceremonies. Please bear with us and we will do our best to answer your call as soon as possible. Alternatively you can book online for birth or death appointments. Please note death appointments must be booked within 5 days from when the death occurred. If your preferred office does not have appointment availability please try another that can offer you an appointment within the 5 days.


European Passport Return Service

How much does it cost?

The cost per appointment is £20 per person

You will need to pay this fee for your appointment when you book. The fee is non refundable unless you cancel/rearrange at least 48 hours before the appointment date.  Please note: you will need a credit or debit card to pay this fee when you book your appointment.

You will also be charged the postage fee to send your documents to the Home Office by special delivery. This payment will calculated and be taken at your appointment.

This fee does not include fees that UK Visas and Immigration will charge for processing your application.

How do I book an appointment?

As you must attend an appointment within 10 working days of submitting your application form online, we recommend that you call and book your appointment before submitting to ensure we are able to see within this deadline.

Contact us on 01452 425060 (option 4) or  email ceremonies@gloucestershire.gov.uk with your name and contact details and we will get back to you as soon as we can.

About your appointment:

We offer appointments on Tuesday, Wednesday, and Thursday mornings. The appointment will take place at

Gloucestershire Register Office,
St George's Road,
Cheltenham, GL50 3EW.

If you are an adult, you will need to come in person.  Children over 15.5 years are also required to attend.

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