Incoming Emails

Due to a technical issue we are unable to deal with incoming e-mails.  If you need to contact us urgently, please call us on:  01452 425060 - Option 1 for Death enquiries, Option 2 for Birth enquiries, Option 3 for Ceremonies and Option 4 for any other enquiry.

High Volume of Calls

On Mondays and at certain times of the day (particularly 12-2.30pm) we may experience a higher volume of calls to book birth and death appointments and ceremonies. Please bear with us and we will do our best to answer your call as soon as possible. Alternatively you can book online for birth or death appointments. Please note death appointments must be booked within 5 days from when the death occurred, unless the death has been referred to the Coroner. If your preferred office does not have appointment availability please try another that can offer you an appointment within the 5 days.

Registration: Advice on Covid - 19

Face coverings guidance.  (Effective from 31st August 2020)

Anybody attending a registration office for an appointment must wear a face covering unless they are exempt from doing so under Government guidelines.   

 

Death Appointments

Due to the current COVID-19 (Coronavirus) situation no face to face death registration appointments are being offered in our offices. All deaths will now be registered via a telephone appointment. When booking an appointment, please ensure you are in a position to take a phone call that is likely to last approximately 45 minutes.

To make an appointment, please click here.  Alternatively please contact 01452 425060 to book an appointment and ensure you confirm the most appropriate contact number. If you have not been advised that a Medical Certificate of Cause of Death has been emailed to Registration please do not book an appointment. We are unable to Register a Death without this.  Once the Medical Certificate has been scanned to Gloucestershire Registration Service this needs to be triaged by ourselves prior to an appointment being made by the family etc.  The family / next of kin  will be able to book a registration appointment after a 24 hour period has elapsed thus preventing any issues on the day of the registration.

Births

In line with Government advice, we are now permitted to undertake Birth Registrations. You can now book an appointment online to register the birth as we have removed the date restriction, although please be aware we are still dealing with a backlog of births.

If your baby isn’t registered with a GP but needs to see one, you can receive emergency treatment from any GP surgery. Most GP surgeries will be able to register your baby as a patient online or over the phone.

Please click here to make an appointment.

 

Notice of Marriage / Civil Partnership

We are now able to take Notice of Marriage / Civil Partnership appointments however we ask you not to book your Notice of Marriage / Civil Partnership appointment more that 6 months before your ceremony date.

Those couples who live outside of Gloucestershire should contact their local Register Office to find out what arrangements they have put in place for notices which need to be given.

 

Re-registration of Birth following a Marriage or Civil Partnership
For the time being, we are unable to offer appointments to re-register a birth following marriage or civil partnership of natural parents or to add the father’s details if they were not included in the original registration.  Please see GOV.UK for more information about re-registration.

Correcting an error in a Registration
For the time being, we are unable to consider applications to correct an error in a register entry unless a correction is imperative.  Please see our website for further detail.

NHS Test and Trace

NHS Test and Trace is a key part of the country’s ongoing COVID-19 response. As of the 24th September all visitors to Gloucestershire County Council premises will be asked to voluntarily supply their details to NHS Test and Trace by the way of scanning a QR code on site. You will need to use the NHS Covid 19 App to allow you to do this. If you use an iphone, please download the App via the App store, if you use an Android phone please use Google play. It would be advisable to download prior to your visit to us.

If you are unable to download the App, your details will be requested on the day of the appointment by our staff.

UPDATE: Restrictions on emails have been lifted

We now have sufficient confidence our systems and servers have not been affected by the recent cyber attack on our ICT provider, Sopra Steria, that we have lifted the block on external emails.

As you would expect, there are a large number of emails that have been quarantine but work is well under way to release them and should be completed by the end of tomorrow (Friday).

Thank you for your patience and support whilst we have worked to safely resolve the situation.    

 

If you need us urgently, please call us.

Cheltenham Children's Library - Birth Appointments Only

Opening hours

Please note this office is appointment based only, open Monday - Friday.  The office is based within Cheltenham Children's Library.

There is no facility for ceremonies at Cheltenham Children's Library

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