UPDATE: Restrictions on emails have been lifted

We now have sufficient confidence our systems and servers have not been affected by the recent cyber attack on our ICT provider, Sopra Steria, that we have lifted the block on external emails.

As you would expect, there are a large number of emails that have been quarantine but work is well under way to release them and should be completed by the end of tomorrow (Friday).

Thank you for your patience and support whilst we have worked to safely resolve the situation.    


If you need us urgently, please call us.

Emails failing to reach GCC?

Gloucestershire County Council conforms to the email Policies specified by the UK Government, details of which are published here: https://www.gov.uk/guidance/securing-government-email.

This policy mandates that the Council strengthens its email solution in order to protect it from the risk of cyber attack against the citizen data we hold.

Part of this policy requires Gloucestershire County Council to check specific security credentials for all emails it receives when an Internet Service Provider organisation (e.g. Hotmail, BTConnect, Yahoo, etc.) has chosen to publish them. The area which causes emails to fail to reach the Council is the Sender Policy Framework (SPF) settings.

If your emails are not reaching the Council, we strongly suggest that you ask your IT department or Internet Service Provider to check that their security credentials comply with this UK government policy included in this online record.

You can test addresses and find further information at mxtoolbox.com and other locations on the internet. 

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.