Digital, data and technology

We will

Increase the use of data and business intelligence tools to ensure that we understand our risks and maximise the use of technology to respond appropriately to those risks.


In a digital world it is import that the service keeps up to date with the relevant advances in data analytics and technology. The service has a long history of investing in its technology, this includes a state of the art Control Room, Mobile Data Terminals on fire engines, iPads for safe and well visits and the ability to work with agility using laptops and mobile phones.

The service is currently Cyber Essentials Plus accredited and has been since June 2017. With the implementation of a more agile workforce, driven by the Covid-19 pandemic, and the arrival of the Emergency Services Network (ESN) for improved joint operation working, it is important that the service continues to invest in technology.


  • Introduce a new Management Information System that links the areas of Protection, Firefighter Safety and Prevention activity and keeps all our risk information together
  • Develop and embed systems to effectively evaluate our activity to keep our communities safe
  • With the support from the National Fire Chiefs Council, we aim to extend the range of data we use, specifically from the Health Service and continue to improve and develop our approach to analysing and understanding community risk thereby delivering more effective outcomes for vulnerable people across our communities
  • Implement new emergency mobilising technology into our operational service as well as review current systems to deliver improved response times
  • Engage with the Home Office led Emergency Services Mobile Communication Programme (ESMCP) in order to implement the Emergency Services Network (ESN) within Gloucestershire
  • Evaluate our IT systems to ensure we are making best use of technology as a key enabler for our service
  • Keep our systems updated to the relevant security requirements to keep our data and systems secure
  • Remain accredited to the relevant codes of connection and security e.g. cyber essentials plus
  • Collect and analyse new data to deepen our understanding of where risk lies in Gloucestershire
  • Design and embed a new risk matrix that prioritises our work so that we are able to deliver tailor-made safe and well visits to support individual and household needs

PreventionProtectionResponse standardsResponse arrangements

People and social responsibilityCollaborationDigital, data and technologyAsset management

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