Website Privacy Notice

For our general privacy notice please view our privacy notices page.

What is the purpose of this privacy statement?

This privacy statement tells you what to expect when Gloucestershire County Council collects personal data. It applies to information we collect about:

  • visitors to our website
  • people who offer feedback on our website
  • people who register for an on-line account  
  • people who register for and use our services
  • people who are referred to us by other persons, agencies, organisations
  • people who contact us with an enquiry or complaint
  • job applicants and our current and former employees

Why we collect and use your information

Gloucestershire County Council is the data controller for the personal information we collect from you.  Gloucestershire County Council provides services for people and local communities. The day-to-day work of the Council involves collecting and using information about the people whom we provide services to and with whom we work.

There will be personal information on forms, claims, school records, planning applications, personnel records etc.

A lot of the time Gloucestershire County Council uses personal data for services it is required to provide by law, and therefore has no choice. However, there may be times where the service is not essential and you can opt in or out.

How long we keep your information for

Gloucestershire County Council will keep your personal data in accordance with the timescales in our retention schedule.

Who we share your information with

To ensure that the County Council provides you with an efficient and effective service we will sometimes need to share your information with other parties that support the delivery of the service you may receive or to support the carrying out of our functions. 

We will ask for your consent to share this information, unless we are required to by law.

Visitors to our website

What information do we collect when you visit our website?

When someone visits our website we collect certain information about these visitors, such as IP addresses and details of the pages which these people have visited. This information does not allow us to identify individuals but helps us to ensure our website is structured in the most effective and user friendly way.

How do we use your personal information when you register for an online service?

  • We collect personal data that you provide to us when you register for an online account. 
  • We collect personal data when you apply to access some of our services online. 
  • By registering with us online (either in relation to your account or a specific service) you consent that Gloucestershire County Council may process the personal data that we collect from you in accordance with this privacy notice.

We will hold your personal data for the purposes of maintaining and operating your account or registration and will use your personal information:

  • for the purpose you provided the information for
  • to verify your entitlement to access the services you have requested, e.g. verification of your residence in the county. (We may do this by checking with a third party)
  • where you give specific consent to allow us to be able to communicate and provide information about services appropriate to your needs.

We will retain your information for the period necessary to fulfill the relevant purpose for which it is held and we will also retain any external verification so long as it remains accurate based on the information you provide to us. This will allow us to reuse that information when you register for additional services.

Links to other websites

This privacy statement does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on other websites you visit.

Your rights

Right to withdraw consent

If you have provided us with consent for use of your data, for instance, marketing purposes, you have the right to withdraw your consent to stop the further use of your data for that purpose. This right may not be available where use of your data is not reliant on obtaining consent, for instance, compliance with a legal obligation.

Access to your information

You have the right to request a copy of the information we hold about you.  If you would like a copy of some or all of your personal information, please visit our website using the link below:

Correction of inaccurate information

You have the right to request that the council correct information that you believe is inaccurate or incomplete. You may not always be able to change the information. However, we will correct factual inaccuracies and may include your comments in the records.

The right to be forgotten (erasure)

You have the right to request that the council delete your information when there is no compelling reason for us to continue using it.  Please be aware that in certain situations we are still allowed to keep and use your information, even when you request that it should be erased.

The right to object

You have the right to object to us using your information if you feel we have used it outside the remit of our public tasks or when you have received marketing from us.  Please be aware that in certain situations we are allowed to still use your information if there are compelling legitimate grounds to do so.

How to contact us

You can contact the council’s Data Protection Officer, via the Information Management Service, by emailing

Making a complaint to the Information Commissioner

If you wish to make a complaint about how we use your personal data to the Information Commissioner’s Office, you can contact them by visiting their website at or by calling 0303 123 1113.

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.