Skip to main content

What's in my social care records?

If social workers have had an involvement in your life, did you know that there may be written information about you in your records? The information held within files can hold many answers to a person's past.

If you want to get a copy of that information please follow the below steps:

If you have a social worker, talk to them about seeing your files. They will then arrange this.

If you do not have a social worker, you can complete a subject access form. Greater detail of your information rights and a link to our subject access request form can be found here:

Your information rights

Or contact: The Information Management Service

Tel: 01452 324000

Email: managemyrequests@gloucestershire.gov.uk

Address: Shire Hall, Westgate Street, Gloucester, GL1 2TG,

You will need to detail what information you are looking for. The more information you can give us the more likely it is we will find your files, so include your full name(s), date of birth, address(es) and so on.

You will also need to provide the following:

  • Proof of identification
  • Proof of change of name

If we have the information you have requested, you will be given a copy of everything you are entitled to receive. This may take some time but will be within 40 calendar days.

Please remember: The only information we can give to you is about you, not about family members, friends, doctors, teachers, social workers and so on. If you are requesting social service files and would like to meet with a social worker so that s/he can go over the files with you and explain them we can arrange this for you, so please contact us.

Please note we will not acknowledge or deal with requests requiring us to open links to portals or websites acting as intermediaries. Please make your request as described above so that it may receive prompt attention.

You have a choice:

This information can be sent to you in the post, or you can meet with someone who will share it with you.

You may find it useful to have support from someone you trust when looking at your records.

Parents or guardians wanting access to a child or young person's records must meet certain requirements.

You will need to:

  • Provide proof of parental responsibility for the child.
  • Provide proof of your identity.
  • Provide proof of their identity.

If the child is 13 or older we need their permission as well. The records will only be released if it is in the best interests of the child.

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.