UPDATE: Restrictions on emails have been lifted

We now have sufficient confidence our systems and servers have not been affected by the recent cyber attack on our ICT provider, Sopra Steria, that we have lifted the block on external emails.

As you would expect, there are a large number of emails that have been quarantine but work is well under way to release them and should be completed by the end of tomorrow (Friday).

Thank you for your patience and support whilst we have worked to safely resolve the situation.    


If you need us urgently, please call us.

Mental health services in the county

Here you'll find an overview of some of the mental health services that are available in Gloucestershire for both adults and young people to help you access the support that is right for you. For further details of local support services, visit Your Circle.


Crisis Resolution and Home Treatment Team

0800 169 0398  |  If immediate danger to life call 999  |  www.ghc.nhs.uk/our-teams-and-services/crhtt/

  • For 11 year olds and up  |   24 hours a day, 7 days a week
  • An increased level of care for those with mental health conditions or experiencing emotional and psychological distress
  • Minimised face-to-face contact – use of telephone, text and video-based technology




116 123 |  jo@samaritans.org  |  www.samaritans.org

  • 24/7 listening support via email and phone call

Campaign Against Living Miserably (CALM)

0800 58 58 58 www.thecalmzone.net

  • A leading movement against suicide
  • Helpline and webchat – 7 hours a day, 7 days a week

Stay Alive App


  • An app for those at risk of suicide or those worried about someone else


If a person is already being supported by specialist mental health services, they should contact the relevant team.

Further information can be found on the Gloucestershire Health & Care NHS Foundation Trust (GHC) website:



IAPT (Improving Access to Psychological Therapies) – Let’s Talk

0800 073 2200  |  www.talk2gether.nhs.uk

  • The service provides support for mental health conditions, such as depression, anxiety, PTSD, OCD and phobias



  • Free, anonymous online counselling and self-help resources

Community Advice, Links, Mental Health Support (CALMHS)

0345 8638323 or 01452 317460  |  Text: 07812 067087  |  www.independencetrust.co.uk/CALMHS/about

  • Offering those with moderate to severe mental ill health 1:1 support, personal support plans and signposting to other services
  •  Phone, video call, text or email

Community Wellbeing Service

Cheltenham & Tewkesbury - T: 0300 365 6463

Cotswold - T: 01452 528491

Gloucester - T: 0300 131 0024

Forest of Dean - T: 01594 812447

Stroud & Berkeley Vale - T: 0345 863 8323

  • Connecting people to local services, organisations and groups that can help improve general wellbeing and meet wider social needs.
  • For anyone over 16 living in Gloucestershire or registered with a Gloucestershire GP.

Mental Health Matters

0808 145 4507  |  www.mhm.org.uk

  • For adults 18 and over
  • 24 hour phone and web chat for emotional support and signposting to services
  • They are experiencing high demand currently – if unable to get through first time then advised to keep trying and/or try other services

Alexandra Wellbeing House

admin@sgmind.org.uk www.sgmind.org.uk/the-alexandra/

  • Gloucestershire Telephone Wellbeing Support
  • Weekly telephone calls plus safety and support planning using the Five Ways to Wellbeing
  • Accepting new referrals from NHS teams and voluntary sector organisations





  • For 11 to 18 year olds
  • An online support platform where young people can access free anonymous counselling, join friendly discussion boards, keep online journals, goal trackers, and read self-help articles with the option to contribute their own experiences or advice.
  • Online platform available 24 hours a day.
  • Counselling available 12.00pm to 10.00pm Monday to Friday, and 6pm to 10pm at weekends.

School Nurse

07507 333351  |  www.ghc.nhs.uk/our-teams-and-services/school-nursing

  • For 5 to 19 year olds
  • ChatHealth is open Monday to Friday from 9am to 4.30pm for 11- 19 year olds who may want to discuss a health issue

Young Gloucestershire

01452 501008  |  www.youngglos.org.uk/young-people/mental-health

  • For 11 to 25 year olds
  • Counselling by phone and via online chat
  • Emergency Support packages to existing clients
  • Connect – the alternative education programme
  • Detached youth work - for vulnerable
  • Online activities

Young Gloucestershire Link Chat for Vulnerable Young People

01452 501008  |  getinvolved@youngglos.org.uk

  • Offering support to young people aged 16 to 25 with their mental health during this time
  • Trained mental health youth workers available daily
  • Offering Zoom and phone calls  
  • Mindfulness sessions, counselling support online, fitness sessions etc. Support is tailored to individual need
  • Open access but is targeted to young people who may be facing additional challenges in their lives 

TIC+ (Teens in Crisis)

Call: 01594 372777  |  Text: 07520 634063  |  www.ticplus.org.uk

  • For 9 to 21 year olds
  • Counselling by phone, online text chat or video chat

TIC+ Chat 1:1 Drop-in  

0300 303 8080 | online chat at www.ticplus.org.uk

  • An anonymous helpline for children and young people aged 9 to 21 in Gloucestershire who are struggling with mild or temporary mental health issues due to the Covid-19 pandemic
  • Sunday to Thursday 5pm to 9pm  
  • Open access

Parent Support and Advice Line

0800 6525675 | online chat at wwww.ticplus.org.uk 

  • Anonymous drop-in support, no appointment necessary, for parents worried about their child’s mental health or emotional wellbeing



0800 1111  |  www.childline.org.uk

  • Childline counsellors available online or on the phone from 9am – midnight


0808 808 4994  |  www.themix.org.uk

  • For under 25 year olds
  • UK’s leading support service for young people
  • Support with mental health, money, homelessness, finding a job, relationships and drugs

Young Minds

0808 802 5544 – parents' helpline |  www.youngminds.org.uk

  • Online information and advice to support children, young people and their parents


Change, Grow, Live (CGL)

01452 223 014  |  www.changegrowlive.org/drug-alcohol-recovery-service-gloucestershire

  • Drug and alcohol recovery service
  • Appointments by phone and email

Gloucestershire Carers Hub

0300 111 9000  |  carers@peopleplus.co.uk  |  www.gloucestershirecarershub.co.uk

  • Offering information, advice and guidance to carers 9am to 5pm, Monday to Friday

Gloucestershire Domestic Abuse Support Service (GDASS)


  • A service to reduce the level of domestic abuse and improve the safety of victims and their families
  • Contact should be made using the online referral form

Gloucestershire Self Harm Helpline

0808 801 0606  Text: 07537 410 022  |  www.gloucestershireselfharm.org

  • For people who self harm, their families and carers
  • Telephone, web chat and text support 5pm-10pm daily

MHELO (Mental Health Experience Led Opportunities)

01452 234003  |  www.inclusiongloucestershire.co.uk

  • Mental health user led support on Facebook

The Cavern

01452 307201  www.kftseekers.org.uk/cavern

  • Support and advice available everyday 6pm-11pm or a live chat is available on the website


Every Mind Matters

Expert advice and practical tips to help people look after their mental health and wellbeing

Five Ways to Wellbeing - NHS

A wide variety of useful links about mental health

Head Talks

Aims to inspire and engage those interested in mental health and wellbeing. Subscribe to the newsletter. 

Mental Health Foundation

Information to support mental health, including how to look after mental health during the Coronavirus outbreak


Providing a wide range of information and resources to support mental health problems people are facing at this time


Supporting those with Obsessive-Compulsive Disorder (OCD) in the UK

Rethink Mental Illness

Offering an online hub to provide practical support information during Coronavirus outbreak


A leading UK mental health charity to improve the quality of life for anyone affected by mental illness

Time To Change

Changing attitudes to mental health in the workplace, in communities and with children and young people


Your Circle

A directory to help you find your way around care and support, and connect with people, places and activities in Gloucestershire.

Glosfamilies Directory 

A directory to give support and advice to families.

Gloucestershire Community Help Hub

A place to request or offer help during the Coronavirus outbreak.


A mental health signposting sheet: You may find it easier to download a document with these services listed to refer back to. Please be aware, this may be updated in the future with new services. If you download it, check back regularly for the latest version.

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