Older adults

Government guidance is that people 70 years of age and older are at increased risk of severe illness from coronavirus (COVID-19) and need to be particularly stringent in following government advice. Given this, if you are in this age group, and particularly if you have pre-existing medical conditions, it is natural for you to feel concerned or affected by changes you have to make to your daily life.

Taking care of your mind as well as your body is really important if you need to stay at home.  You may feel bored, frustrated or lonely. You may also be low, worried or anxious, or concerned about your finances, your health or those close to you.

It's important to remember that it's OK to feel this way and that everyone reacts differently. Remember, for most of us, these feelings will pass. Staying at home may be difficult, but you're helping to protect yourself and others by doing it.

For further information on your wellbeing visit https://www.gloucestershire.gov.uk/covid-19-information-and-advice/advice-on-covid-19/looking-after-your-wellbeing/

Qwell - Access to trained online counsellors for adults

Xenzone have been commissioned to provide ‘Qwell’ – a digital mental wellbeing platform for adults (aged 18 plus). This online platform will include self-care resources, peer support and access to trained online counsellors, and will be open to anyone experiencing issues with their emotional wellbeing, such as stress or anxiety.Qwell may be suitable for individuals who are awaiting a referral and/or treatment from the Let’s Talk Service (IAPT) or as ‘step down’ support for individuals exiting this service.

Qwell can be accessed by following this link: https://www.qwell.io/. Service users must register under ‘Gloucestershire Adults’. 

Gloucestershire Age UK

For information and guidance call the Help Team on 01452 422660 or for older people who would like a listening ear and friendly chat call the free phone 0800 2980579.  Lines are open Monday to Friday 9 am to 4 pm.

Reconnect Befriending

Reconnect are offering telephone befriending for current participants and those on their waiting lists for people affected by Stroke, Dementia, Aphasia, and other long-term health conditions, and their carers. People can still refer into the service but there could be a wait.  They are offering a pen pal service where children, young people and adults can exchange letters with those who are isolating. There is no need for a formal referral for this and letters will go through CSCIC so there is no need for participants to swap addresses. Contact : coryn@cscic.org or louise@cscic.org.  Click here for more information.Guideposts


Will support people self-isolating by providing a Stay Connected free helpline service, call 0800 048 7035 (Monday to Friday 9am-5pm). Support includes Information, Advice and Guidance around with specific advice for carers/family members.


If you’re an older individual and don’t have any close friend or family you can call, this free helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. 0800 4 70 80 90

Gloucestershire Age UK

Gloucestershire Age UK have adapted their Out of Hospital service available to older people who are discharged following a stay in hospital in line with Government Covid 19 guidance.  For more information Tel: 01452 420937 or 420928 There is a 24 hour answer phone so you can leave a message.

The Gloucestershire Hospitals NHS Foundation Trust Patient Advice and Liaison Service (PALS)

A service that offers support, information and assistance to patients, relatives and visitors.  Telephone: 0800 019 3282 (Free phone) or 0300 422 6830 / 6831 or E-mail us: ghn-tr.pals.gloshospitals@nhs.net

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