UPDATE: Some of the restrictions on emailing have been lifted

We are pleased so say that we are now able to receive some external emails. Until we are completely confident that our servers are not at risk, external emails that include a link or an attachment will continue to be quarantined.  

Emails from us are not affected by the block that is in place, so you should still receive contact from us in this way, although it may take slightly longer than normal. We will let you know when these issues are resolved.

If you need us urgently, please call us.

Resources for professionals and volunteers

Mental health awareness and Psychological First Aid training

We have worked with Dr Richard Castle, a Chartered and HCPC registered Psychologist, to produce two training videos. Dr Castle has considerable practical experience in the management of the aftermath of collective trauma events, most recently following the Grenfell Tower Fire (2017). He is a licensed Mental Health First Aid England Instructor and is experienced in delivering both Psychological First Aid and volunteer emotional support sessions.

Mental health and wellbeing during the coronavirus outbreak: supporting you to help others

  • This video gives an overview of what mental wellbeing is and how it is likely to be affected during the coronavirus pandemic.
  • It explains the signs and symptoms of mental distress, what we can all do to look out for each other and how to look after our own mental wellbeing.
  • This video can be used by anyone. 


Remote Psychological First Aid: supporting people during and in the aftermath of Covid-19

  • Psychological First Aid (PFA) was developed by the World Health Organisation (WHO) to identify and support people in distress following a crisis or traumatic event.
  • The role of Psychological First Aid in the Covid-19 crisis is to provide supportive, practical assistance to those people who have been exposed to serious stressors.
  • This guide can be used by anyone, but is particularly relevant to NHS and social welfare staff, first responders and co-ordinators of community-led initiatives.


Additional guides

  • A guide to supporting people through emotional distress: A conversational guide has also been developed to support professional and volunteers who may be contacting vulnerable people or people in states of emotional distress. It includes guidance on wording, appropriate questions to ask, how to phase your questions, things to be aware of when speaking with someone, what support can be put in place, and where to signpost to. 
  • A mental health signposting sheet: An overview of the mental health services that are available in Gloucestershire for both adults and young people. Please be aware, this document may be updated in the future with new services. If you download it, check back regularly for the latest version, or find all the services listed here.

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