UPDATE: Restrictions on emails have been lifted

We now have sufficient confidence our systems and servers have not been affected by the recent cyber attack on our ICT provider, Sopra Steria, that we have lifted the block on external emails.

As you would expect, there are a large number of emails that have been quarantine but work is well under way to release them and should be completed by the end of tomorrow (Friday).

Thank you for your patience and support whilst we have worked to safely resolve the situation.    


If you need us urgently, please call us.

Latest service updates

So that we can continue to focus on the county’s response to the Covid-19 pandemic, and ensure our staff and the community stay as safe as possible, we have changed the way we run some of our services.

Below is a list of council-run services that are either closed, postponed or that are being delivered differently. This page will be regularly updated to reflect the latest position.

Following local Government advice, we’re very pleased to announce that we will be re-opening our doors on Tuesday 1st September at 9:30 am, but we would encourage all course enquiries to be made via our freephone number 0800 542 1655 to limit ‘walk-ins’. Even though we’ve opened our doors, we will still be running courses online as well as face-to-face and within the local community. A list of all our latest courses is available on our website: https://www.gloucestershire.gov.uk/adult-education-in-gloucestershire

Our new opening days and times are:

  • Monday: 9:30 – 17:00
  • Tuesday: 9:30 – 17:00
  • Wednesday: Centre is closed
  • Thursday: 9:30 – 17:00
  • Friday: 9:30 – 17:00

Behind the scenes, we have been working extremely hard to ensure your safety and the safety of our staff. We are following all of the relevant guidance to opening, however, there are a few changes that you need to be aware of before entering the centre.

  • It is a requirement that you must wear a face-covering when in our centre but you are not expected to wear one once settled in your seat in the classroom
  • We have a one-way system around the centre in which you must adhere to and remain at least 2 metres away from others at all times
  • We also have various sanitation points and we will be encouraging all of our visitors to the centre to wash/sanitise their hands regularly
  • All learners must bring their own stationery if possible, although we will provide a pen if needed.
  • You may bring your own drinks to class, as we will not have this facility available to you
  • You must not attend the centre if you are feeling unwell, if you’re showing any symptoms or have been in contact with anyone suffering from Covid-19.

Please continue to follow local Government advice.

We look forward to seeing you again. Please stay safe.

We are contactable for enquiries on 0800 542 1655 and via our social media channels.
Facebook | Twitter

Time restrictions applying to the English national concessionary bus pass scheme in Gloucestershire will be removed from Monday 23 March. Anyone holding a pass will be able to travel for free on all public bus services until further notice.

All council meetings including committees are being held remotely with joining instructions included on the council website.

When is the next council meeting?

May elections have been suspended along with the Winchcombe and Woodmancote by-election on 26 March 2020.

Most planned works have now resumed with some adjustments to take account of social distancing guidelines.  Please report all non-emergency matters online at www.gloucestershire.gov.uk/report-it or email us on highways@gloucestershire.gov.uk.  Emergencies can be reported through 08000 514514.

Our phone line 08000 514 514 is now for emergencies only

Report a road problem online

All five county council sites are now open. Visitors to Household Recycling centres are required to prebook their visit in order to gain access to the sites. Social distancing will be required on site, and in order to minimise queues and waiting times the number of booking slots available will be limited.

Status of Household Recycling Centres and booking information

If you have suspected or confirmed Coronavirus and are self-isolating, you need to double bag your used tissues and disposable cleaning cloths and wait 72 hours before putting it out for collection.
More information here 

Due to the ongoing uncertainty of the full impact of Covid-19, there are likely to be disruptions to our services. At the moment, we are focussing on high priority work and the remainder will be subject to delays. We appreciate your patience during these unprecedented times.

All council-run libraries and Community Access points, and Gloucestershire Archives at the Heritage Hub will close from Monday 23 March until further notice.

People living in proximity to public rights of way are reminded that the public has a legal right to use a public right of way and that they should not block or obstruct paths.
See our full update about using public rights of way here.

Shire Hall and Barbican reception areas are closed and are only offering access to those with appointments.

The majority of staff are currently working from home and not in the office. Please get in touch by email or phone. Some of our services can be accessed online too. Alternatively, you can post hard copy documents to us. Apologies for any inconvenience caused.

Contact us

All ceremonies are cancelled with immediate effect – this is in line with the Prime Minister’s announcement of 23rd March 2020.

There are some changes to parts of the registration service, and they are experiencing a very high volume of calls.
The latest information on births, deaths and marriages.

Information about school and key workers

Advisory Teaching Service

Due to the Covid-19 outbreak, the Advisory Teaching Service locality offices are temporarily unmanned, but we will continue to support schools and settings throughout this difficult time.
All Advisory Teachers are working remotely from home, and are contactable by e-mail.
Our telephones are currently being diverted to our Gloucester Office (01452 426955 or 01452 427579), so please do contact us for support as required.

We are trying to reduce the amount of incoming mail to Shire Hall’s post room. If you are a supplier for the county council please send us invoices digitally by emailing them to P2Pprocessing@gloucestershire.gov.uk.
Please use digital payments and transactions were possible too.
Thank you for your co-operation.



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