Other support and resources for HAF

We have collected information to support children and their families over the school holiday period. 

You can download a pdf of the information provided below here

Welfare and Health Support

Multi Agency Safeguarding Hub (MASH)

The Multi Agency Safeguarding Hub is a partnership between Gloucestershire County Council, Gloucestershire Constabulary, Gloucestershire Domestic Abuse Support Service (GDASS), Gloucestershire Schools and Gloucestershire Health Services working together to safeguard children, young people and vulnerable adults. Safeguarding concerns raised by professionals, or members of the public are reviewed by the MASH.

The Family Front Door should be contacted if you have a concern about a child or young person. You can contact the helpdesk at: childrenshelpdesk@gloucestershire.gov.uk or telephone: 01452 426 565.

The Children and Families Front Door is open office hours, between 9am-5pm, Monday to Friday. Outside of office hours families’ can contact the Children & Families Services Emergency Duty Team on 01452 614 194. This is an answering machine so you will need to leave a message and your telephone number. Someone will then call you back.  Please remember that this number is only for situations that cannot wait until the next working day.

Keeping Children Safe during Community activities, after-school clubs and tuition*

The guidance is intended to help parents and carers choose a safer out-of-school setting for their child. The guidance covers provisions such as:

  • community activities
  • after-school clubs
  • supplementary schools
  • tuition
  • music lessons
  • sports training
  • other activities for children that take place without their parents’ or carers’ supervision, that are not a school, college, 16 to 19 college or provider caring for children under 8 years old registered with Ofsted or a childminder agency

The way these settings operate is not governed by a single framework and they are not inspected or assessed by a single regulator; therefore there is no single responsible body with complete oversight of these settings or the quality and safety of their provision. These providers should have policies on health and safety, safeguarding and child protection (including online and digital safety), and suitability of staff.

Parents or carers should feel able to ask questions about the provider’s activities and policies. A well-run and trustworthy provider will welcome questions. They should be willing to give this kind of information to anyone who leaves a child in their care.

If a provider is reluctant to answer, or cannot answer, your questions, or you are not satisfied with their answers, you may wish to consider sending your child elsewhere.

To satisfy yourself that it is a safe environment, you may wish to meet with the providers before your child attends a first session, or ask providers if you are able to meet with them during a session, before deciding whether to send your child to a particular provider.

If a provider is going to be working on a one-to-one basis with your child (such as in the case of a private tutor), you may wish to supervise sessions.

Below are some of the questions which you should ask these providers before sending your child to them:

  • May I have a copy of your child protection policy?
  • Who is the lead person responsible for safeguarding children and what training have they had? How recently were they trained?
  • Do you have a complaints policy?
  • What training have staff had?
  • Who is in charge of first aid?
  • Do you have a parental consent and emergency details form that I need to return to you?
  • How will you securely store the information you hold on my child? Who has access to it and will you give it to anyone else?
  • If a large or small provider, how are staff and volunteers recruited? What checks do you undertake to ensure that they are suitable to work with children? How recent were the checks?
  • For lone providers: What checks have you undertaken that show you are suitable to work with children?
  • Will any adults besides yourself (if a lone provider), and staff or volunteers, be present while my child is there? If so, will they be there regularly?
  • Is my child allowed unsupervised access to the internet?
  • What filtering and monitoring systems do you have for managing internet access?
  • My child has special educational needs (SEN) or a disability or both. How will you cope with this?
  • My child needs help with using the toilet, changing, feeding, their medication, or other needs. How will you cope with these personal care needs?

What to do if you have concerns

If you have concerns about a setting your child attends, first raise concerns with the provider. If the situation is not resolved, please escalate the issue by calling the NSPCC helpline on 0808 800 5000 or contacting the local authority designated officer – Gloucestershire Multi Agency Safeguarding Hub (MASH) on 01452 426565 or via e-mail: childrenshelpdesk@gloucestershire.gov.uk.

If you believe a child is in immediate danger of harm, please call the police on 999.

*Contains public sector information licensed under the Open Government Licence v3.0.

Children and Young People’s Service (DCYPS)

If child is open to DCYPS, contact DCYPS Duty on 01452 328069, ask for their Social Worker or Lead Professional.

Children with a continuing health care package

If family has a children’s continuing health care package contact glccg.childrenscomplexcare@nhs.net

Children that are not open to DCYPS or have a continuing health care package

If they don’t have a package in place and need support, ring the Family Information Service on 01452 427 362.

In Emergencies

If they have an emergency out of hours contact Emergency Duty Team on: 01452 614194. Email: edt@gloucestershire.gov.uk

Health issues for 11–19 year olds

School Nurses prioritise support for vulnerable children as well as safeguarding families. Referrals are received in the same way; email, telephone or electronic referrals.

All referrals are reviewed by a senior School Nurse (SN), triaged and actioned accordingly on a daily basis. A digital appointment will be offered using Attend Anywhere (a video platform system) unless indicated that a face to face is needed, then the SN will arrange to meet the child/family and use appropriate PPE to protect the child and family and prevent spread of COVID-19.

For children and young people the texting service ChatHealth (07507 333351) is open Monday to Friday from 9am to 4.30pm for 11-19 year olds who may want to discuss a
health issue, worry or concern with a school nurse.


Page updated: 04/04/2022 Page updated by: Gloucestershire County Council

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