Other support and resources for HAF

We have collected information to support children and their families over the school holiday period.

Using Video Game Consoles for Online Learning

There is useful guidance available online on how to access online learning portals using various games consoles for families who do not have access to a laptop or tablet.

Increasing data allowances on mobile devices to support disadvantaged children*

The Get Help with Tech scheme temporarily increases data allowances for mobile phone users on certain networks. This is so that disadvantaged children and young people can access remote education if their face-to-face education is disrupted, and they do not have access to broadband at home.

*Contains public sector information licensed under the Open Government Licence v3.0.

Who can get help

Schools, trusts and local authorities (ordering for maintained schools) in England can request mobile data increases for disadvantaged children and young people in years
3 to 11 who are not able to attend school due to national lockdown restrictions. They must meet all three of these criteria:

  • Do not have fixed broadband at home
  • Cannot afford additional data for their devices
  • Are experiencing disruption to their face-to-face education

Schools, trusts and local authorities can also make requests for children and young people who meet the criteria above, and are:

  • in any year group up to year 11 and have been advised to shield because they (or someone they live with) are clinically extremely vulnerable
  • in any year group up to year 11 and have been advised to isolate
  • in any year group up to year 11 attending a hospital school

Mobile data increases are currently not available for:

  • children who typically receive home education (also known as ‘elective home education’ or ‘home schooling’)
  • care leavers who are not attending school or further education
  • students in further education

Which mobile networks can increase data

Children with access to a mobile phone on one of the following networks might be able to benefit:

  • BT Mobile
  • EE
  • giffgaff
  • iD Mobile
  • Lycamobile
  • O2
  • Sky Mobile
  • SMARTY Tesco Mobile
  • Three
  • Virgin Mobile
  • Vodafone

Other providers will join the scheme at a later stage.

How to request a mobile data increase

Requests can only be made by someone who’s been nominated to order devices through the Get help with technology service. For each request, the requester will need to know:

  • the name of the mobile phone account holder
  • the number of the mobile device
  • the mobile network of that device (for example Three)
  • whether they pay monthly or pay as they go

There’s an online guide to help you gather mobile information. Schools, trusts and local authorities need to submit mobile information through the online service. Each
provider will vary in how quickly they process requests. Once a network provider has completed a data increase, they will send a text message to the account holder. It’s also possible to check the status of requests through the Get Help with technology service.

Another option for increasing internet access

If increasing mobile data is not a suitable option for some children, or if a request for additional data is unsuccessful, schools can also request 4G wireless routers.

If you have questions, email COVID.TECHNOLOGY@education.gov.uk using the subject line ‘Increasing data allowances’.

Page updated: 20/07/2021 Page updated by: Gloucestershire County Council

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