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Everything you need to know about changes to highways in Gloucestershire


From 1 April 2019, Gloucestershire County Council highways will be working a bit differently behind the scenes.


In 2017 the county council carried out a detailed review of how they maintain your highways so they can spend their five-year £150 million investment wisely. The best way forward was harnessing best practice from other organisations, so from 1 April, highway maintenance, resurfacing and design services will be provided by three suppliers instead of one.

As part of this new operating model the council will be taking more responsibility for some services, including the customer service team and frontline area highway representatives, as well as the design and supervision of resurfacing (structural maintenance) works.

Cllr Mark Hawthorne, leader of Gloucestershire County Council, said, “I want to reassure residents, businesses and all road users in Gloucestershire that we are working hard with our new delivery partners to make sure there is a smooth changeover behind the scenes. Potholes will still be filled, phones will still be answered, and we will still be working hard to keep the county’s roads moving.”

“I would like to take this opportunity to thank Amey plc and their staff for being our partner for the last five years. Looking to the future, I would like to welcome our new highways service providers to Gloucestershire. We all look forward to working in partnership as one team, to continue to improve your highways.”


Nick Goddard, Ringway’s regional director for the area, said, “I am personally delighted to be back in Gloucestershire. It is my home, as well as my ‘office’ which means that I can pay personal attention and be available to support our teams around the network.

“This new partnership with Gloucestershire County Council represents a new way of working; delivering local services for local people, by local people, and keeping the yourhighways message at the heart of everything we do. We intend to work very closely with other partners and the local community to make sure that we keep the highway safe and moving.”


Robin Hodsdon, director for frameworks and commissions for Atkins, said, “ Like Nick, I am personally excited to be back in Gloucestershire. I will be based in Gloucester leading a team providing transport planning, highway improvements, structures and drainage inspections and design, as well as the delivery of major projects to accommodate the future needs of Gloucestershire.

“We will be working closely with colleagues in the county council and Ringway to ensure first class delivery for the residents, businesses, and those who travel for leisure and business purposes, or simply through the county.”


All customer services will now be managed in-house, with a new dedicated email address: The highways ‘Report It’ tool is being improved over the coming months, so it will be easier to get in touch or report issues.


What is happening?

The highways department is moving away from a single highways provider in order to work directly with suppliers, getting closer to what is happening out in communities.


Who are the new providers?

The council will be using different providers to deliver three main aspects of the county’s road works; general maintenance (Ringway), structural maintenance (Tarmac) and highways professional services/major projects (Atkins). As well as this three pronged approach Gloucestershire will continue to have Skanska delivering the street lighting service and Telent providing the traffic signal service around the county.


How to report an issue on the highway

  • “Report it” online portal -
  • Use the new email address from 1st April 2019 -
  • 08000 514 514 for out of hours and emergencies
  • Keep up to date with what highways crews are doing in your area by following @GlosRoads on twitter, or “Gloucestershire Roads” Facebook page.


For more information about your highways, visit the website

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