Skip to content
Information in press releases is correct at publish date but may now be out of date.

Gloucestershire care homes regularly reviewed


Care homes across Gloucestershire that are used by the county council are frequently reviewed and regularly monitored by the council, its partners and the Care Quality Commission (CQC).

Maintaining the wellbeing of people in the care of Gloucestershire County Council is a priority. Homes commissioned by the council are regularly reviewed and all concerns raised are acted upon promptly.


Last year 1,183 reviews in residential and nursing homes were conducted by the council, as well as a further 2,231 in individual's homes or supported living schemes.


The vast majority of care homes across the county take the safety and health of their residents just as seriously as the county council. Vulnerable people in Gloucestershire are well cared for by those around them.


In order to maintain a high standard of care, the county council frequently meet with the CQC to discuss their weekly published inspection reports and liaise with a network of care home owners and managers who are committed to maintaining and raising care standards and keeping staff fully trained.


Often concerns are raised by families, staff or residents themselves. Any negative feedback received by the council, the CQC or providers is quickly investigated and all complaints are looked into priority and treated seriously.


When the county council commission a new care provider, it is included within the contract that they carry out their own reviews in addition to those done by the council and that they keep their staff up to date with national training and guidelines.


Providers are also expected to deal with every concern raised in a professional manor. It is stipulated in their contract with the council that they cannot be ignored and must be responded to quickly.


If providers are not doing all the things required in the contract, or are not meeting national guidelines of care, the county council have the right to immediately give notice on the contract and remove all residents from their care.


Cllr Kathy Williams, cabinet member for long term care, said: "It's absolutely imperative that we regularly review the care homes that we work with. We carry out frequent assessments to ensure that the residents are safe, happy and healthy.


"By asking families, friends, carers, staff and the wider public to help act as our eyes and ears, we're working together to protect vulnerable people in our county.


"The recent case with Care Community Ltd, which saw the council taking swift action to remove residents it felt were at risk, is rare. The safety of people in our care comes first and that's why we acted appropriately and quickly to the concerns raised."

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.