Information in press releases is correct at publish date but may now be out of date.
UPDATE: Restrictions on emails have been lifted

We now have sufficient confidence our systems and servers have not been affected by the recent cyber attack on our ICT provider, Sopra Steria, that we have lifted the block on external emails.

As you would expect, there are a large number of emails that have been quarantine but work is well under way to release them and should be completed by the end of tomorrow (Friday).

Thank you for your patience and support whilst we have worked to safely resolve the situation.    

 

If you need us urgently, please call us.

Trading Standards warning to residents

Published
23.08.2017

Gloucestershire Trading Standards is reminding residents of their right to cancel a contract following several reports of pressurised sales in the Cheltenham area yesterday (22/08/2017).

Gloucestershire Trading Standards is reminding residents of their right to cancel a contract following several reports of pressurised sales in the Cheltenham area yesterday (22/08/2017).

Officers were alerted to traders offering to place properties into a ‘trust’ and to arrange ‘Lasting Power of Attorney’ in return for a hefty fee.

The company was charging up to £2000 to provide this service. Trading Standards would advise residents can find information of how to apply for Lasting Power of Attorney via the Government website at https://www.gov.uk/power-of-attorney/overview

They would also advise consumers to be wary when dealing with cold callers, both on the phone and on the doorstep.

In most cases, if you have signed an agreement away from the trader’s premises costing over £42, then you have the right to a 14 day cooling off period where you can cancel the service for any reason and get your money back.

The cooling off period beings the day after you enter into a contract with the business, whether the contact is written down or if it’s an oral contact.

Cllr Nigel Moor, cabinet member responsible for trading standards at Gloucestershire County Council, said: “We would always advise consumers to shop around and get at least three quotes when they are looking to buy a service. 

“Residents should be aware that they can likely get these services much cheaper if they shop around online and check the government website.”

For further information regarding your rights and to report consumer issues call 03454 040506 or visit our website at glos.tradingstandards.uk