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New ICT contract to improve council services


Subject to Cabinet approval, Gloucestershire County Council will begin the search for a mixture of in-house and third party contractors to deliver a new and improved digital operating model.

The current ICT contract finishes at the end of March 2021 and this provides the opportunity to look at the county council’s future needs as well as new ways to deliver improved services for the people of Gloucestershire.

The market has changed significantly over the past few years meaning there are new opportunities to bring in new skills, improve customer experience and save money.

The proposal includes breaking down the county council’s contract into a number of areas including digital transformation, change management, cyber security, service desk, application development, and cloud hosting.

Gloucestershire Fire and Rescue Service currently run their ICT systems separately from the county council. The new operating model will allow sections of their ICT system to join up with the county council’s ICT network, therefore supporting joint working and cost saving benefits.

Cllr Lynden Stowe, cabinet member for finance and change, said: “A new approach to the way our digital model works is needed to help us to continue to deliver high quality services to Gloucestershire residents as well as provide good value for money for tax payers.

“I’m confident we will have a new cost-effective, flexible, and modern ICT model, and with cabinet approval we will find a range of providers with even more experience of helping public sector organisations improve their ways of working.”

Gloucester City Council’s current ICT contract also comes to end around March 2021; therefore further improved joint working with the city and county council may also be possible.

Further information is available at here.

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