Skip to content

State-of-the-art 999 system in place at Gloucestershire Fire and Rescue Service


A new 999 system which uses the latest technology has been implemented at Gloucestershire Fire and Rescue Service (GFRS), enabling crews to continue providing the best possible service to the county.


The system, called Vision 5, can locate where a member of the public is calling from without the need of any extra software. Mobile phone signals can be pinpointed within 50 metres of their location and landlines are identified with their addresses when calling.

All fire engines are also tracked by the system, ensuring that the closest one is sent to respond to any emergencies.

It was implemented this week and has been funded with £300,000 from Gloucestershire County Council’s capital programme.

The previous system used by GFRS, called Vision 4, had been installed in June 2012 and was in need of an upgrade, so it was an appropriate time to switch to the newer system.

GFRS is the only county council-run fire and rescue service to have switched to Vision 5 and the only others in the country using it are London, South Wales and Merseyside, which are much larger services in comparison.

Chief Fire Officer Mark Preece said: “This new system will ensure we continue to provide the best possible service to the communities we serve. The information it provides on caller locations will enable us to continue responding to fires and other emergencies promptly and effectively.”

Cllr Dave Norman, cabinet member with responsibility for the Fire and Rescue Service, said: “I’m delighted this new system has been installed at Gloucestershire Fire and Rescue Service. The funding being provided for this latest technology shows our continued investment in the service and will ensure everyone in the county is kept safe.”

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.