Skip to content
Information in press releases is correct at publish date but may now be out of date.

New care providers for Cheltenham and Gloucester


Gloucestershire County Council (GCC), working alongside Gloucestershire Clinical Commissioning Group (CCG), has appointed two new providers of domiciliary care to offer support in people's own homes in Cheltenham and Gloucester.

Last June, cabinet agreed to start the process to appoint home care and domiciliary companies around the county, to help more vulnerable people live the lives they want.

New arrangements for care providers in the rest of Gloucestershire have already been successfully introduced and now providers have been appointed for the county's two main urban areas.

Comfort Call Ltd and Human Support Group Ltd have been appointed to provide the service in Cheltenham and Gloucester respectively. The contracts are for five years, which will help both companies plan for the future and invest in staff development and new ways of working to offer the best service possible to users.

Comfort Call Ltd was formed in 2006 and delivers care to people in more than 40 locations across England.  Their dedicated teams, made up of more than 6,500 care workers, help people to continue living independently in their own homes.

Human Support Group Ltd was established in 1998 and provides care across many parts of the country. The company also offers reablement care and healthcare services on top of providing domiciliary care. Their staff have local knowledge, and provide all levels of healthcare support to service users in their own home.

By concentrating on specific areas, the new providers will be able to make best use of their resources and reduce the amount of time spent travelling between customers. This will support better working conditions for care workers.

Changes will be brought in over a twelve month period. Current customers won't be faced with any changes immediately and will be given at least three months notice of any alterations that are to be made to their service.

Cllr Dorcas Binns, cabinet member for older people, said: "Our number one priority is the people who use our services.

"I'm really happy we've been able to appoint two new providers, who both have a proven track record of success, to cover Cheltenham and Gloucester.

"This council's aim is to help people live safely and independently in their own homes for as long as possible. These changes to how we deliver domiciliary care in the county will help us to do that."

Andrew Lees, Managing Director of Comfort Call Ltd, said: "We are very excited that Comfort Call will be serving the people of Cheltenham.

"We are dedicated to providing high quality care which improves the lives of those people we help, and that treats them and their families, with respect, dignity and compassion."

Dan O'Donoghue, Managing Director of Human Support Group, said: "We are pleased to be a part of the changes that are taking place with regards to home care services in the Gloucester area.

"We were chosen because of the quality of care we can provide and our ability to deliver flexible, reliable services to improve the lives of Gloucester residents.

"We are committed to delivering flexible care services which put an individual's preferences at the heart of every element of their care."

Current service users will receive a letter, explaining the changes but, for more information, please visit:

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.