UPDATE: Restrictions on emails have been lifted

We now have sufficient confidence our systems and servers have not been affected by the recent cyber attack on our ICT provider, Sopra Steria, that we have lifted the block on external emails.

As you would expect, there are a large number of emails that have been quarantine but work is well under way to release them and should be completed by the end of tomorrow (Friday).

Thank you for your patience and support whilst we have worked to safely resolve the situation.    


If you need us urgently, please call us.

Gloucestershire’s community help hub gains over 2,000 volunteers in the first week


Gloucestershire councils have pulled together to get support to those who are most in need. Residents, charities and businesses have come forward in incredible numbers with over 2,000 already signed up to support.


The hub is supported by Gloucestershire County Council who gather requests for support, review the data and pass it to the relevant district, borough or city council. They will then match the volunteers with requests for support to ensure people get what they need as quickly as possible.

Cllr Mark Hawthorne, leader of Gloucestershire County Council, said, “We are delighted by the generosity and willingness of our communities. Volunteers are coming forward in great numbers to offer support. Please continue to get involved if you can and together we will beat this.”

The majority of requests are for help with errands for those that cannot physically leave the house and are mainly for shopping deliveries.

To access the hub go to www.gloucestershire.gov.uk/helphub

Those unable to access a web form can contact the service by telephone 01452 583519. The lines are open Monday to Friday 8am – 8pm and Saturday to Sunday 9am-4pm. This is a priority telephone line for people who need help or are volunteering, please do not use it for reporting other issues. There is no need to register in advance. 

Those who have already volunteered should be aware that it may take a few days for your local council to get in touch due to the amazing response so far.


Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.