UPDATE: Restrictions on emails have been lifted

We now have sufficient confidence our systems and servers have not been affected by the recent cyber attack on our ICT provider, Sopra Steria, that we have lifted the block on external emails.

As you would expect, there are a large number of emails that have been quarantine but work is well under way to release them and should be completed by the end of tomorrow (Friday).

Thank you for your patience and support whilst we have worked to safely resolve the situation.    

 

If you need us urgently, please call us.

Improving libraries’ digital services

Published
25.03.2020

Gloucestershire’s libraries will be making improvements to their digital services with a new software system.

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We are changing suppliers for our library management system (LMS), which stores all information about our library stock. The system manages around two million loans a year.

The current contract with Capita ends this month and the new supplier will be Civica.

The new system will make it easier to join online and access our resources, including a fantastic range of electronic books, audio and magazines.

Although libraries are currently closed as a response to Covid-19, when services resume new features for customers will include:

  • A new events feature that will enable users to browse and book places for all events taking place in libraries across the county
  • It will be easier to manage family borrowing as you can view children’s loans from your own account
  • If you mainly use online services, you will be able to renew your membership online instead of going to a library

The system will be going live from 2 April, when customers will be emailed the new website address that can be used to view the online catalogue and download e-books or magazines. It will also be available via a link at the GCC libraries website (www.gloucestershire.gov.uk/libraries/).

Cllr Dave Norman, cabinet member for libraries, said: “This new software system is an exciting development for our libraries. It will improve the digital experience for all our customers and ensure library services are accessible to everyone.

“I hope everyone will enjoy the new features on the website and its new look will make it easier for everyone to find the information they need and access our library catalogue online.”

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