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First of new mental health services launched


Qwell is one of the new mental health services put in place by the county council in response to the Covid-19 pandemic to make sure there is a range of help available in the county for people who need it.

Anyone over 18 in Gloucestershire can now access free anonymous counselling from qualified counsellors via an online chat based platform at  Chats can be accessed through a drop-in service or booked sessions; there is no referral needed from a health professional, no waiting lists, and no criteria to meet to get support.

Qwell, which is provided by XenZone, is designed for people experiencing issues with their emotional wellbeing, such as anxiety, low mood or stress. The site has a range of self-help tools, including friendly online discussion boards to connect with people having similar experiences, journals and goal trackers, and self-help articles with the option to contribute your own experiences or advice.

Qwell is the first of a new package of mental health support to launch and will work alongside existing mental health services in the county to make sure there is a range of options for people depending on their need. If people can’t easily access the internet or would prefer to talk to someone over the phone, other services like Let’s Talk (0800 073 2200) are also available.

Cllr Tim Harman, cabinet member for public health and communities, said: “This is a challenging time for everyone and it’s totally normal to feel stressed or worried. We know this situation is likely to increase people’s anxiety about their health, jobs or relationships, and these factors, along with social isolation, can have an impact on your mental wellbeing. If you’re feeling this way, please reach out for support. Qwell is a safe, confidential environment to get help and, as well as free counselling, there is also lots of advice on there about steps you can take to look after your mental health.”

Go to to access support today. Qwell is one of a range of mental health services available to support people in the county. For a full list of local services, please visit:

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