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Community meals monitoring agreed


At full council today (Wednesday) it was agreed that there should be additional scrutiny of the council's community meals provider.

The motion was presented to the council by Cllr David Brown (Lib Dem, Barnwood & Hucclecote) and seconded by Cllr Suzanne Williams (Lib Dem, Hesters Way & Springbank) following complaints over missed or late deliveries of community meals.

The motion requested that: "...the cabinet member to work with apetito in adopting a more robust monitoring process, which includes the implementation of performance targets and for this data to be closely monitored by the Health and Care Overview and Scrutiny Committee through the publication of quarterly reports."

The motion was carried with unanimous support across the council.

Cllr David Brown, Liberal Democrat Group Spokesperson for Long-term care who submitted the motion, said: "We recognise that the county's 'meals on wheels' service us vital for the health and wellbeing of vulnerable people.

"I'm delighted that cross-party support has been given to adopt a more robust monitoring process of the current provider in delivering community meals.

"As a member of the health and care overview and scrutiny committee, I look forward to receiving this data through quarterly reports."

Cllr Dorcas Binns (Con, Nailsworth) cabinet member for older people, said: "Providing community meals is important to me, and to this council, as part of our commitment to protect the most vulnerable. These meals help people maintain their independence and are a vital service we have continued to provide despite financial pressures.

"Although there were some missed or late deliveries initially, these figures have dropped month on month since and no service users were charged. In May there were eight complaints, June four, July one and in the last month no complaints made about missed deliveries. This is out of 150,000 meals delivered each month, which is a major undertaking.

"However we agree that there should be additional monitoring of apetito's performance, and this is why we have support this motion today."

Cllr Paul McMahon (Lab, Coleford), Labour Group Spokesperson for Long-term Care, said: "I welcome the motion as it shines a light on an area where many people suffer in silence.

"Hopefully now through proper scrutiny we can make sure that no one has to go without a meal."

Cllr David Prince (PAB, Pitville & Prestbury), leader of the independence party, said: "Although I appreciate there can be difficulty in changing providers, I am glad that this motion was brought to us today to ensure proper scrutiny of the provider's performance.

"I look forward to hearing updates on this over the rest of the year."

Details of the full motion can be found here:

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