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“Satisfaction levels are up, but there’s more to do”


That’s the message from the county council’s cabinet member for highways following the publication of the annual highways satisfaction survey.

The council’s highways department sends out satisfaction surveys to all parishes, town councils and elected members each year.

This year, all of the surveys have shown a significant improvement in customer satisfaction compared to previous results. In 2017 34% of parish and town councils said that the overall performance of Amey in their area was good or very good, compared to just 16% in 2015.

The feedback from the survey also showed that satisfaction in the quality of work has increased by 7.5 per cent.

The highways department’s highly popular lengthsman scheme has also been praised by both parish councils and members alike, with the vast majority showing the quality of their work was ‘good’ or ‘very good’.

Feedback from the surveys helps the council to improve services as well as target areas for work to be carried out. It also forms part of the key performance indicators that the council’s maintenance contract is measured against.

As a thanks for the responses, the name of one of the groups that submitted feedback was in line to receive an extra week of work from the lengthsman scheme in their community.

The winner of the extra week was drawn from a hat and announced by the cabinet member as Quennington parish council in the Cotswolds.

Cllr Vernon Smith, cabinet member for highways, said: “I’d like to thank all of the local members and parish councils for responding to this survey, it makes a real difference to how we plan improvement works.

“We made a £150m pledge to invest in Gloucestershire’s roads back in May and the responses to these surveys will help to identify the areas we need to improve.

“Satisfaction levels are up since 2015, but there’s more to do to get the county’s roads up to the standard we want them at.”

To make sure the feedback reflects a similar timeframe next year, the next survey will be carried out in late autumn 2017.

The report can be found at:

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