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Gloucestershire Economic Growth Joint Committee - Wednesday 3 June 2020 10.00 am
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Gloucestershire's community help hub

At times like this we all need to support each other to cope with the changes to our lifestyles we will have to make in order to delay the spread of Covid-19. This hub is a collaboration between all local councils, police and health services. Please only tell us you need help when you need it rather than if you might need it at some point in the future.

Can you offer help?

Please note this is not a channel for emergencies or social care advice.  Information, advice and support about adult social care can be found here.

We are aware that there are a number of scams at the moment attempting to use the current situation to gather personal data or steal money, visit Friends Against Scams to find out more about coronavirus scams and how to protect yourself against them

Please do not register that you need help:

  • If you are already receiving assistance
  • If you have enough help for the next 2 weeks
  • to request non-essential items

Priority supermarket slots

If you have been identified as Extremely Vulnerable and you require a priority online shopping slot you must register on the Gov.uk website and answer No to the question Do you have a way of getting essential supplies delivered at the moment?

This information will then be shared with the supermarkets and you will be able to access the priority delivery slots.

You will also receive the weekly government essential food parcel. If you do not require the food parcel you can refuse to accept it when it is delivered and go back onto the Gov.uk website and change your answer to Yes.
This will stop the food parcel and will not affect the supermarket priority status.

It is important that you answer No in the first instance to obtain your supermarket priority status.


Become an NHS volunteer responder


If you need help there might already be a group you can get in touch with, check on Your Circle

Your Circle - information about community groups and revised service offers


We know that there is already a lot of great community support happening across the county and in many areas neighbours are organising themselves locally to offer their help to those who need it. 

We are conscious that not everyone has these local connections so we have created this community help hub to match local people who need help, with others who can provide the help they need. 

Please let us know what you or your business can do to help, or if you or someone you know needs help using the forms above.


Call the Help Hub

If you are unable to use the online forms we have a phone line available, please call 01452 583519 (this is a Gloucester number - if you are not in Gloucester you will need to put in the Gloucester area code - 01452). This is a priority telephone line for people who need help or are volunteering, please do not use it for reporting other issues.

The lines are open;

  • Monday – Friday 8am – 8pm
  • Saturday - Sunday 9am - 4pm

We will pass on the information to the relevant district or borough council to connect people who can help each other, or if appropriate refer individuals to an existing service.

Remember to follow the national advice and guidance about Covid-19 which can be found at www.nhs.uk

Help us to share details of this community help hub on social media using #gloscommunity

Information on schools and key workers


Gloucestershire's community help hub privacy statement

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.