Call the help hub

We are not able to provide advice regarding the Health Protection Regulations, or in regards to lockdown guidance.

If your query is in relation to your business, please contact your local district council, if the query is in regards to an individual, please email Health Protection.

Who can I call?

If you are unable to use the online forms we have a phone line available, please call 01452 583519 (this is a Gloucester number - if you are not in Gloucester you will need to put in the Gloucester area code - 01452).

This is a priority telephone line for people who need help or are volunteering, please do not use it for reporting other issues.

When are lines open?

  • Mon to Fri 9am – 5pm

We will pass on the information to the relevant district or borough council to connect people who can help each other, or if appropriate refer individuals to an existing service.

Remember to follow the national advice and guidance about Covid-19 which can be found at

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