GSCP Training Platform, User Guides and Troubleshooting

If you already have an existing account, you can log in here: https://app.melearning.co.uk/auth/login 

If you do not have an existing account, you can get your bespoke registration link from your training leads or business manager. 

💡 Remove any spaces at the end of mandatory fields. 

💡 Do not include spaces in your phone number. 

💡 Do not use +44 in your phone number. 

✅ If you cannot see courses, you may be in the wrong workspace. Check for an invitation email (including junk folder) If you are a member of other workspaces in MeLearning, please request us to send you an invitation to our area of the site 

✅ You may not have validated your email within 24 hours of registering. 

✅ Check your inbox (and junk folder) for the activation email. 

✅ If expired, email gscptraining@gloucestershire.gov.uk so we can re-send the validation email 

💡 You may not be linked to an organisation unit. 

💡 When registering, select your organisation from the dropdown. 

✅ Email gscptraining@gloucestershire.gov.uk with your organisation name so we can update your profile. 

✅ Please enter passwords manually. Do not copy paste. If you still cannot access the password reset, email us for manual assistance. 

💡 Add form@melearning.co.uk to your safe senders list. 

💡 Your ICT department can help with this. 

💡 The course may be full or past the 7-day registration cut-off. 

✅ Email with subject: 'Spaces available but cannot book a place' and we’ll investigate. 

💡 Sent 7 days before the course from gscptraining@gloucestershire.gov.uk. 

💡 Reminders also come from FORM LMS—add form@melearning.co.uk to safe senders. 

💡 Cancel up to 7 days before the session via your account. 

💡 Your organisation’s LMS manager can also cancel for you. 

💡 Late cancellations = marked as non-attendance and may incur charges. 

✅ Re-booking is possible after the register is marked; you’ll get an email when ready. 

✅ If the course is full, use the 'Add to Waiting List' option or email us for assistance. 

✅ If you cannot see courses, you may be in the wrong workspace. Check for an invitation email (including junk folder). If you are a member of other workspaces in MeLearning, please request an invitation to our area of the site.  

💡 Available in My Completions after attendance is recorded. 

💡 Displayed as a Rosette icon – you need a PDF viewer on your device to download this. 

💡 Download and save for your records—employers require a copy. 

💡 For ICB, GHC, NHS: monthly reports are sent to your organisation retrospectively to update Care to Learn accounts. 

✅ For urgent updates, contact your training admin team with your certificate. 

⚠️ Certificates appear after the trainer marks attendance. You can click the Rossette Icon to download. If delayed, it may be due to a technical error—please allow time. 

⚠️ We will escalate to MeLearning support if technical issues persist.