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GSCP Training Platform, User Guides and Troubleshooting

If you already have an existing account, you can log in here: https://app.melearning.co.uk/auth/login

If you do not have an existing account, you will need to get your registration link from your organisations training lead. Please click here 

To complete courses on MeLearning (form LMS), you need to ensure the following criteria are met:

💡 Disable ad-blockers/VPNs (test here: learning-content.melearning.uk/extracted/810207be-d16b-406f-b716-fb61cf62bc4e/html5/data/js/paths.js). 
If the page loads, it will display junk code, otherwise, it will say it is ‘Blocked’ and you or your company’s ICT will need to update you content filters, accordingly 

💡 Use a PC or laptop where possible. 

💡 Recommended browsers: Edge, Chrome, Firefox (Safari won’t display embedded YouTube videos). 

💡 Ensure strong internet/Wi-Fi signal. 

⚠️ If issues occur, press CTRL + R to refresh. 

💡 Still stuck? Open an incognito window (CTRL + SHIFT + N) and retry. 

To make sure your course works properly, follow these steps: 

 Check Your Device 

A laptop or PC works best. You can use a tablet or phone, but some course content may not work properly on all devices. 

 Turn Off Ad Blockers and VPNs 

Turn off ad blockers. These can interfere with the connection between your device and the training website. Try using Google Chrome or a different browser if you are having trouble completing a course. Click CTRL + SHIFT + N to open an incognito session to take the course - this should turn off any Ad blockers. 

 Check Your Internet Connection 

A weak Wi-Fi signal can cause problems loading pages and course content. 

Try these quick fixes: 

  1. Press Ctrl + R to refresh the page. 

  1. Open a private/incognito window by pressing Ctrl + Shift + N. 

  1. Clear your browser's cache and cookies. 

  1. Try using Chrome or Edge. 

Check that: 

  • There are no extra spaces at the end of any boxes you fill in. 

  • Your phone number contains no spaces. 

  • Don't use +44 at the start of your phone number. 

 

My Email Is Recognised but I Can't Log In 

This usually means your account was not activated within 24 hours of registering. 

Try: 

  1. Checking your inbox and junk folder for the activation email. 

  1. If you can't find it, email: gscptraining@gloucestershire.gov.uk they can resend the activation email  

This may mean your account isn't linked to the correct organisation. 

Email: gscptraining@gloucestershire.gov.uk 

Include: 

  • Your organisation name 

  • Your details 

Also check you are logged into the correct FORM LMS workspace. 

  • Type your password manually rather than copying and pasting it. 

  • If you're still having problems, email the training team for help. 

Emails Are Going into My Junk Folder 

Add this email address to your safe senders list: 

gsce@melearning.co.uk 

This helps ensure you receive course reminders, joining instructions and account updates

Possible reasons: 

  • The course is already full. 

  • The booking deadline has passed (usually 7 days before the course). 

If the course is full, you can also join the waiting list if available. 

When Will I Get Joining Instructions? 

Joining instructions are sent from gscptraining@gloucestershire.gov.uk 7 days before the course starts. You may also receive reminder emails from FORM LMS.

You can cancel your place up to 7 days before the course 

This can be done through your FORM LMS account or ask your organisation's LMS Manager to cancel for you. 

If you do not cancel in time, you may be marked as a non-attendee, and your organisation could be charged. 

You can rebook once attendance records have been updated. 

Your certificate will appear in My Completions after your trainer has marked you as attended. 

To download it: 

  1. Go to My Completions. 

  1. Click the Rosette/Award icon. 

  1. Save the certificate for your records. 

 Make sure your device has a PDF viewer installed. 

Please allow a couple of days after completing your course before contacting us. 

For staff in: NHS, GHC or ICB 

Training records are updated through monthly reports. 

If you need your record updated sooner: 

  • Download your certificate. 

  • Send it to your organisation's training administration team. 

When your manager account is approved, you'll receive an email invitation. 

To activate your account: 

  1. Open the invitation email. 

  1. Click the link provided. 

  1. Create a password. 

  1. Confirm (validate) your email address within 24 hours. 

 If you don't validate your email within 24 hours, your account will be inactive and you'll need help from the training team to reactivate it. 

Remember to check your junk/spam folder if you can't find the email. 

 

Important Email Addresses 

Add these email addresses to your safe senders list so important messages don't go to junk mail: 

  • gsce@melearning.co.uk 

  • gscptraining@gloucestershire.gov.uk 

When your manager account is approved, you'll receive an email invitation. 

To activate your account: 

  1. Open the invitation email. 

  1. Click the link provided. 

  1. Create a password. 

  1. Confirm (validate) your email address within 24 hours. 

 If you don't validate your email within 24 hours, your account will be inactive and you'll need help from the training team to reactivate it. 

Remember to check your junk/spam folder if you can't find the email. 

 

Important Email Addresses 

Add these email addresses to your safe senders list so important messages don't go to junk mail: 

  • gsce@melearning.co.uk 

  • gscptraining@gloucestershire.gov.uk 

When you log in, you'll see two main areas: 

People 

This is where you manage learners. 

You can: 

  • View people you've invited 

  • Check whether they've accepted their invitation 

  • See their learning progress 

  • View completed courses 

  • Download certificates 

Click History next to a learner's name to see: 

  • Not Started courses 

  • Courses In Progress 

  • Completed courses 

 

Catalogue 

This is where all the available courses are listed. 

You can: 

  • Enrol learners onto courses 

  • View training events and dates 

  • Book learners onto sessions 

Only enrol learners onto courses that your organisation has purchased. 

If you need additional courses, contact: gscptraining@gloucestershire.gov.uk 

When you log in, you'll see two main areas: 

People 

This is where you manage learners. 

You can: 

  • View people you've invited 

  • Check whether they've accepted their invitation 

  • See their learning progress 

  • View completed courses 

  • Download certificates 

Click History next to a learner's name to see: 

  • Not Started courses 

  • Courses In Progress 

  • Completed courses 

 

Catalogue 

This is where all the available courses are listed. 

You can: 

  • Enrol learners onto courses 

  • View training events and dates 

  • Book learners onto sessions 

Only enrol learners onto courses that your organisation has purchased. 

If you need additional courses, contact: gscptraining@gloucestershire.gov.uk 

W

hen you invite someone: 

  1. They receive an invitation email. 

  1. They must accept the invitation. 

  1. They create a password. 

  1. They validate their email within 24 hours. 

After that, they'll be able to: 

  • Access courses assigned to them 

  • Book training sessions 

  • Download their certificates 

 Learners can only see courses that have been added to their account. 

W

hen you invite someone: 

  1. They receive an invitation email. 

  1. They must accept the invitation. 

  1. They create a password. 

  1. They validate their email within 24 hours. 

After that, they'll be able to: 

  • Access courses assigned to them 

  • Book training sessions 

  • Download their certificates 

 Learners can only see courses that have been added to their account. 

To invite someone: 

  1. Go to People > Users 

  1. Select Invite User 

You'll need: 

  • First name 

  • Last name 

  • Email address 

Important 

When creating the account select the correct organisation from the drop-down list. 

If you don't do this, the learner may not be able to access the courses. 

Optional Course Enrolment 

You can add courses during the invitation process. 

To do this: 

  • Search for the course name. 

  • Select the course. 

To invite someone: 

  1. Go to People > Users 

  1. Select Invite User 

You'll need: 

  • First name 

  • Last name 

  • Email address 

Important 

When creating the account select the correct organisation from the drop-down list. 

If you don't do this, the learner may not be able to access the courses. 

Optional Course Enrolment 

You can add courses during the invitation process. 

To do this: 

  • Search for the course name. 

  • Select the course. 

Check Invitation Status 

Go to: 

People > Users 

The learner will show as: 

  • Invited = They haven't accepted yet. 

  • Active = They have accepted and activated their account. 

 

Resend an Invitation 

If someone can't find their invitation email: 

  1. Find their name. 

  1. Click the three dots (...) next to it. 

  1. Select Resend Invitation. 

Ask them to check their junk/spam folder. 

 

Cancel an Invitation 

If you invited the wrong person: 

  1. Click the three dots (...) 

  1. Select Cancel Invitation 

The person will no longer be able to join using that invitation. 

Check Invitation Status 

Go to: 

People > Users 

The learner will show as: 

  • Invited = They haven't accepted yet. 

  • Active = They have accepted and activated their account. 

 

Resend an Invitation 

If someone can't find their invitation email: 

  1. Find their name. 

  1. Click the three dots (...) next to it. 

  1. Select Resend Invitation. 

Ask them to check their junk/spam folder. 

 

Cancel an Invitation 

If you invited the wrong person: 

  1. Click the three dots (...) 

  1. Select Cancel Invitation 

The person will no longer be able to join using that invitation. 

If a learner is already active, you can enrol them later. 

To enrol a learner: 

  1. Go to Catalogue 

  1. Find the course 

  1. Click the three dots (...) 

  1. Select Enrol Learners 

  1. Select the learner 

  1. Click Enrol Learners 

Remember: Enrolling a learner adds the course to their account. 

It does not book them onto a training date. 

If a learner is already active, you can enrol them later. 

To enrol a learner: 

  1. Go to Catalogue 

  1. Find the course 

  1. Click the three dots (...) 

  1. Select Enrol Learners 

  1. Select the learner 

  1. Click Enrol Learners 

Remember: Enrolling a learner adds the course to their account. 

It does not book them onto a training date. 

You can only do this once the learner's account shows as Active. 

To book a learner: 

  1. Go to Catalogue 

  1. Select Events 

  1. Find the course 

  1. Click the three dots (...) 

  1. Select View Event 

  1. Click Book Learners 

  1. Enter the learner's email address 

  1. Select Book People 

The learner will receive a confirmation email. 

Joining instructions are usually sent 7 days before the course starts. 

You can only do this once the learner's account shows as Active. 

To book a learner: 

  1. Go to Catalogue 

  1. Select Events 

  1. Find the course 

  1. Click the three dots (...) 

  1. Select View Event 

  1. Click Book Learners 

  1. Enter the learner's email address 

  1. Select Book People 

The learner will receive a confirmation email. 

Joining instructions are usually sent 7 days before the course starts. 

Managers and learners can cancel bookings up to 7 days before the course date. 

After that, cancellation may not be possible. 

Check your organisation's training agreement for full details. 

Managers and learners can cancel bookings up to 7 days before the course date. 

After that, cancellation may not be possible. 

Check your organisation's training agreement for full details. 

If someone leaves your organisation, email: 

📧 gscptraining@gloucestershire.gov.uk 

The training team can deactivate the account for you. 

If someone leaves your organisation, email: 

📧 gscptraining@gloucestershire.gov.uk 

The training team can deactivate the account for you. 

Start typing the course name into the search box. 

The course should appear as you type. 

Start typing the course name into the search box. 

The course should appear as you type. 

If you require any further assistance or have any concerns, please contact the GSCP Training Team at gscptraining@gloucestershire.gov.uk.

To help us resolve your query as quickly as possible, please include:

  • Your name
  • The learner's name (if relevant)
  • Details of the issue
  • Screenshots, where possible

We will respond to your enquiry as soon as possible. Providing the information above will help the team support you more efficiently.