Multi-Agency Safeguarding Hub (MASH) & Community Social Work Team

*** Conversations needed to consider threshold and planning - when you have a safeguarding concern ***

As all children return to educational settings in the context of COVID-19, we are anticipating an increase in demand from practitioners in the community who have safeguarding concerns about a child.

We want to make it simpler for practitioners to get the right support, at the right time, from the right service.

If you have urgent safeguarding concerns for a child or young person, please continue to call MASH on 01452 426565 and select option 3.

Professionals need to make referrals to the MASH for Children's Services by completing a MARF on the Liquid Logic portal

If you work with children and families and have safeguarding concerns which are not of an urgent nature and would like a conversation to consider threshold and planning, please contact the Community Social Work Team on 01452 426263.

Alternatively, if you ring 01452 426565 and select option 2, you will be transferred to the Early Help service for their response. However, where possible, please contact the Community Social Work team in the first instance. 

If you are unable to get through to the Community Social Work Team straight away, please leave your name, contact details, and best time and date to call you back.

It is good practice to inform parents of your concerns and what action you are taking, unless you feel it would place somebody at increased risk of harm to do so.

If you are contacting the Community Social Work Team, they will support you to reflect on your worries, explore what needs to happen next, and complete a follow-up conversation with you at a later time and date to ensure that you feel confident in completing the agreed actions, as well as any support you may require around this.

If you are looking for information on Gloucestershire’s Local Offer information can be found by visiting our directory

Further information on the Early help Graduated Pathway is also available on the directory. Information is also available by contacting the Family Information Service on 01452 427362

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