Paying towards long term care

Help and advice if you pay towards your long term care

When someone needs long term care they are assessed to see how much they can pay towards the cost of that care. This will include:

  • Assessments: Assessments are carried out when someone first needs social care then annually to check how much they can contribute towards their care.
  • Benefits check: At the same time a free benefits check is carried out to help make sure people are getting all the benefits they are entitled to.
  • Changes in circumstances: People will only pay what they are assessed as being able to afford to. When circumstances change, including a break in care or a change in pension or benefits, people are reassessed to make sure what they pay is correct. This is why assessments are carried out annually.

People can report a change in their circumstances, or that of a relative, by calling the invoice advice line shown on their care invoice.

Problems paying

When someone has problems paying care fees they should call for advice using the 'invoice advice line' on their care invoice.

The Financial Assessment and Benefits team will be able to talk through possible repayment options of the debt. This might include paying by agreed reduced instalments.

The county council can and will take action to recover unpaid care fees to protect care funding for the most vulnerable. This is always a final resort.

If you are having problems paying please call the invoice advice line at the earliest opportunity so the team can help.

Pay for your own care?

Contact The Care Advice Line for independent information and advice on the financial aspects of care and support and access to further specialist financial advice.

The Care Advice Line is available on 01452 22 22 00 or via the website.

Alternatively you can call the Adult Helpdesk on 01452 426868 for further information.

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