Gloucestershire Carers Emergency Scheme

Do you care for someone? What would happen if you got caught in a emergency?

Read how Gloucestershire Carers Hub can support carers during Covid-19

The Gloucestershire Carers Emergency Scheme (CES) can help. It will help to give you peace of mind that the person that you care for will receive support if an emergency arises which prevents you from caring for them.

Emergency situations for example could be :

  • becoming ill or having an unplanned hospital admission
  • other family emergencies
  • being delayed due to unexpected travel issues

How do I access the scheme?

Contact Gloucestershire Carers Hub on 0300 111 9000

Their email for general enquiries is

How does the Carers Emergency Scheme work?

You will be given a carers card with a helpline number to call if an emergency arises and you are unable to carry out your caring role.

The scheme will ensure that the person you care for is supported either by a friend or relative or a support worker.

What does the service include?

Level 1

Carers nominate two contacts (e.g. family members, friends or neighbours) who would be willing to check on the person being looked after if the carer is unable to due to an accident, emergency or illness. They will be contacted by the provider if an emergency occurs.

Level 2

If Level 1 won’t be enough to cover the needs of the person being cared for, Level 2 gives the added option of having a support worker within two hours of the emergency call being made. If the emergency lasts longer than 48 hours (72 hours over a bank holiday) then other arrangements will be made, working with the council.

What happens in an emergency?

In an emergency phone the emergency helpline which is available 24 hours a day, 7 days a week.

The helpline will get in touch with the family members or friends you have nominated or if you were unable to nominate anyone, a support worker will be provided to support the person that you care for.

The service will be provided for up to 48 hours. If you need ongoing support the scheme will help in making other arrangements.

More information is available on the Gloucestershire Carers Hub website

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