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COVID-19 Update

Many families may be finding the current circumstances difficult and worrying. The Family Information Service is here for you to offer a free confidential advice line to provide information, guidance and emotional support on any aspect of parenting and family life.

If you would like support and advice, you can talk to one of our Family Information Advisers by:

Ringing our Free phone number 0800 542 02 02 (the service will aim to respond to calls in real time but when busy, you may be asked to leave a message)

Emailing -

Facebook message - just search for Family Information Service – Gloucestershire

The service is available weekdays from 9am to 5pm.

If you are looking for support outside of these hours you may wish to speak with a Barnardos worker on 0800 157 7015. This service is available Monday-Friday 9am-9pm and Saturday and Sunday 10am-6pm. Alternatively an online self referral to the service can be completed via

See Hear Respond is a new service developed to fill the widening gap for children and young people during COVID-19. This service is aimed at those children who are not receiving support, or who have not met thresholds but because of COVID-19 and wider problems are struggling and them and their families would benefit from some immediate help in the short term.

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