Best Practice Resources

General

It is expected that all documentation is: signed/named, clear and legible, dated, information gathered serves a purpose, reviewed/audited in timely manner by appropriate individual, outcomes/actions are SMART, relevant associated documents are referenced, appropriate individuals are consulted.

 

The home and environment

Expected policies and procedures in this domain: infection control policy, visitors policy

 

Rota and Staff support/Management presence

Training

 

Expected policies and procedures in this domain: An Equality and Diversity Policy, On call process, lone working policy

 

 Behaviour, Incidents and deterioration

Safeguarding

Expected policies and procedures in this domain: Safeguarding Policy, including Safeguarding Children, behaviours that challenge policy

 

Closed cultures

Expected policies and procedures in this domain: Safeguarding Policy, including Safeguarding Children, An Equality and Diversity Policy, complaints policy, whistle-blowing policy, policy which allows Service Users to take positive risks, Professional Boundaries Policy

 

Capacity and restriction, DOLS and MCA

Expected policies and procedures in this domain: deprivation of liberties policy, mental capacity policy, policy which allows Service Users to take positive risks

 

Daily activities and routines and personalised support

Expected policies and procedures in this domain: An accessible and up to date Service User Guide, lone working policy, policy which allows Service Users to take positive risks

 

Health, Deteriorating health, working with medical professionals

Expected policies and procedures in this domain: policies for invasive procedures, protocols for specific health needs

 

Medication

Expected policies and procedures in this domain: medication administration policy, homely remedies policy, PRN policy

 

 Audits

Expected policies and procedures in this domain: Health and Safety Policy, complaints policy, infection control policy, Business Continuity Plan, environmental risk assessment, fire risk assessment and procedure


If you have difficulties accessing any of these materials online please contact the team through the quality helpline on 01452 328463.

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