The Quality Compass
What is the Quality Compass and why is it important?
Why do we need the survey?
The results and comments from the Quality Compass will enable us to take a proactive approach where concerns are highlighted to ensure vulnerable people are safe and receive a high level of care. It replaces the successful Q360 project, that has been credited by the Learning Disabilities Good Practice Project as one of the top six best practice examples across the country:
The survey is an opportunity to incorporate the views of an individual's circle of support into our quality improvement process. All the views are fed back to the provider anonymously and are then used to open a dialogue with the provider to improve the quality of care for those you are close to.
"All our team welcome this new initiative. It is really pleasing to see an authority who are putting quality at the top of their agenda. I believe working together to improve and monitor services is the way forward. Anything that can ensure people get excellent outcomes and a good quality of life has got to be seen as a good thing. The people supported in Gloucestershire deserve nothing less than us getting together to ensure the quality of support across the county is monitored."
CEO of a Gloucestershire provider
Who do we ask to complete the survey?
In order to create a complete picture of care we ask different groups of people within an individual's network to complete the survey. These include:
Family and friends
Social care professionals
This therefore provides us with a broad spectrum of opinions and expertise. Sometimes we may ask different groups of people within the survey different questions so that you only answer questions that are relevant to you.
What does the survey ask you?
The survey looks at different areas that are important to the individual(s) which establish the level of their choice, control and independence. Questionnaire sections include:
Skills, independence and daily living tasks
You will be given an opportunity to expand on your answers at the end of each section where you may comment as little or as much as you like.
How do we use the survey results?
Your answers are incorporated into an anonymised report that is shared with the provider. It produces average scores across each section of the questionnaire and compares those scores with the average across the county. We are then able to work with the provider to ascertain where they are working well and how they can make improvements.
The provider can also see how many people responded to the survey, from what group of people they were from, and any comments made with personal details removed.
Gloucestershire County Council is proud to have won an MJ Award in category of 'Excellence in Community Engagement in 2015 recognising the work of the Disability Quality Assurance Team and its partners. In particular, the Quality Compass Survey was recognised as an innovative tool.
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