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Interpretation and Translation Services

The Council has contracted for all verbal Interpretation and Translation Services (TIS) with a provider from the ESPO national TIS framework, AA Global.

They will provide all of the following:

  • Face to face interpretation services (verbal)
  • Telephone interpretation services
  • Video interpretation services
  • Translation, transcription and additional services

The advantages for using this framework are:

  • Confidence that the services we buy off the framework will be of a consistent, high standard
  • Officers  complete a simple  on-line  application to access provision – training provided
  • Monthly tracking  to enable effect monitoring and data analysis
  • Drawing down from the framework will reduce the unit  cost of spend on TIS  
  • Our local individual translators and interpreters have the opportunity to join AA global

The Gloucestershire Deaf Association (GDA) will provide all British Sign Language (BSL) and lip-speaking interpretation.

Guidance for Staff in using Translation and Interpretation Services

Provider Minimum Standard Requirements for Communication Professionals

This guidance applies to all situations where a service user, of any age, requires verbal or non-verbal interpretation, translation or transcription support. It should be read in conjunction with the NHS Accessible Information Standard Policy found at http://www.gloucestershire.gov.uk/ais.

GCC staff: make a booking

Register your details with AA Global and follow the online booking process:

(AA Global prices for team managers)

Follow the online booking process for GDA:

All bookings will require your team cost centre code. Bookings will not be accepted without this. Ensure you add sufficient information on the booking form to enable AA Global and GDA to match the most appropriate interpreter to the assignment and please give as much notice as possible.

Interested in interpreting and translating with AA Global? Go to https://www.aaglobal.co.uk/join-us/ for more information

Any queries contact: interpretation@gloucestershire.gov.uk



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