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Helpers in the Community

Knowing where to go to get help, is an important part of keeping yourself, your loved ones, friends and even the strangers you meet, safe. Below are the local and national organisations that can help if you need it. 

The information on organisations below does not amount to an endorsement by Gloucestershire County Council of their services. Any use is at your own risk. Please check the organisation's qualifications and inspection reports where applicable.

Crisis Team - If you or someone you know (aged 11 and above) needs help in a mental health crisis call 0800 169 0398 24/7 and choose one of the following options depending on your location:
* Option 1 for Stroud and Cotswolds
* Option 2 for Gloucester and Forest
* Option 3 for Cheltenham, Tewkesbury and North Cotswolds

If the person is not currently in contact with the Crisis Team, please call 111 or your GP

Samaritans - 24/7 listening service and suicidal support (national with local branches in Cheltenham and Gloucester). Tel: 116 123 or email:

Shout - 24/7 confidential and anonymous mental health support. Text: "Shout" to 85258 (national)

Suicide Crisis - support for those in suicide crisis (Gloucestershire)

Maytree - support those in suicidal crisis in a non-medical setting (based in London)


Suicide prevention

Campaign Against Living Miserably (CALM) - provide support for people considering suicide (national)

PAPYRUS - working to prevent suicide by young people (national)

Samaritans - 24/7 listening service and suicidal support (national with local branches in Cheltenham and Gloucester)

Shout - 24/7 confidential and anonymous mental health support (national)

Suicide Crisis - support for those in suicide crisis (Gloucestershire)

TIC+ - counselling support to children and young people aged 9-21 with suicidal feelings and their families (Gloucestershire)

Suicide bereavement ("postvention")

Cruse Bereavement – bereavement (including suicide bereavement) counselling support (national, based in Gloucestershire)

Gloucestershire Support After Suicide Service (GSASS) - support for adults affected by suicide (Gloucestershire)

Suicide Bereaved Community - community of adults who have suffered bereavement by suicide providing opportunities for social get-togethers and for networking, both online and in person (Gloucestershire)

Suicide & Co - counselling service including a helpline to those bereaved by suicide (national)

Sunflowers Suicide Support - support those bereaved by suicide (Gloucestershire)

Survivors of Bereavement by Suicide (SOBS) - support those aged over 18 who have been bereaved by suicide (national)

TIC+ - (formerly Teens in Crisis) counselling support to children and young people aged 9-21 affected by suicide and their families (Gloucestershire)

Winston’s Wish – support for children who have lost a parent or sibling to suicide (national, based in Gloucestershire)


If you have witnessed someone taking their life, it can be very upsetting and traumatic - even if you didn't know them. 

The Support After Suicide Partnership have put together some information on the types of reactions you can experience, how to care for yourself and where to go for help. You can find out more here.


If you are a professional or volunteer who is concerned about someone who has shared suicidal thoughts, intent, or has attempted suicide, you might want to talk through your own thoughts and feelings, maybe how you handled the incident, what you did well, or what you might need more support with. You might want to know more about sources of support that can help you, or the person you're concerned about, maybe some next steps to help you in future situations or if you're continuing to support this same person, and importantly self-care.  

PAPYRUS offers a debriefing service for those who are supporting others (GPs, teachers, first responders, frontline workers, volunteers etc.) who have had an encounter with suicide and would like to talk it through with a trained professional.  To access this support, contact the HOPELINEUK service via telephone: 0800 068 4141, email: or text: 07860 039 967.  

You can find out more in this leaflet, or in the video below:


Adfam - confidential information and support for families and friends of drug and alcohol users (national)

Age UK - support older people, their families and carers to be able to love later life (national with Gloucestershire branch)

Alcoholic’s Anonymous - supporting personal recovery and continued sobriety of individual alcoholics (national)

Artlift - creative courses and projects with proven health benefits. Courses are available to adults living with mental health challenges, chronic pain and/or cancer (based in Gloucestershire)

Beat – supporting anyone affected by eating disorders (national)

Bipolar UK - dedicated to empowering individuals and families affected by bipolar with peer support is at the core of their work (national)

Blue Light Programme by Mind - Provides mental health support for emergency services staff and volunteers from ambulance, fire, police and search and rescue services (national)

Building Circles - working to transform the  lives of people with learning disabilities, encouraging friendships and providing a social platform so that those who are isolated or lonely benefit as much as everyone else (based in Gloucestershire)

Caring for Communities and People (CCP) - preventing homelessness, strengthening families and promoting independence (based in Gloucestershire)

ChatHealth  - Support (via text message) to young people with questions relating to a wide range of health and wellbeing issues including: relationships, bullying, healthy lifestyle, anxiety, drugs, smoking, stress, body worries, alcohol, self-harm and sexual health.

Childline - confidential telephone counselling service for any child/young person with a problem (national)

Christians Against Poverty - provides free debt help and local community groups across the UK (national)

Citizens Advice - free, independent and confidential advice on issues including consumer problems, debt, personal and family affairs, housing and welfare benefits (national with branches in Gloucestershire - Stroud & Cotswold Districts and North & West Gloucestershire)

Combat Stress – supporting veterans’ mental health (national)

CGL (Change, Grow, Live - confidential drug and alcohol service for adults (including offenders), families, carers and affected others (based in Gloucestershire)

Community Advice, Links & Mental Health Support Service (CALMHS) - supports people who are experiencing moderate to severe mental ill-health (based in Gloucestershire)

Community Autism Support & Advice (CASA) - information, advice, guidance and support for those aged 18 years and above (or those aged 17 and above transitioning to adult services) with a diagnosed Autism Spectrum Condition whose needs cannot be met by mainstream services or other specialist services alone (based in Gloucestershire)

Crossroads Care - respite breaks to unpaid Carers and individuals with care needs (based in Gloucestershire)

Down's Syndrome Association - supports people who have Down’s syndrome, and their parents and carers, throughout their lives (national)

Eddystone Trust - provides information and support for anyone affected by HIV across the South West (regional)

Family Lives - provides families with access to active support and understanding (national)

Foodbank - grassroots community organisations supporting people with emergency food and support to people locked in poverty, and campaign for change to end the need for food banks in the UK (national with branches across Gloucestershre)

GayGlos - social group for young LGBTQ+ people (based in Gloucestershire)

Gloscats – support for the transgender community (based in Gloucestershire)

Gloucester Supported Housing - offers independent, quality housing to tenants in Gloucester with mental health needs

Gloucestershire Counselling Service – high quality, individual and couples counselling at an affordable cost (based in Gloucestershire)

Gloucestershire Domestic Abuse Support Service (GDASS) - supports victims of domestic abuse (based in Gloucestershire)

Gloucestershire Farming Friends - practical help and emotional support in complete confidence to anyone in the rural community (based in Gloucestershire)

Gloucestershire Gay & Lesbian Community (GGLC) - friendly social group that welcomes people of all sexualities and ages (based in Gloucestershire)

Gloucestershire Health and Care NHS trust - provides specialist mental health and learning disability services to the people of Gloucestershire, including Let’s Talk

Gloucestershire Nightstop - aims to make homelessness, exclusion and poverty a thing of the past for young people through prevention and 1:1 support

Gloucestershire Rape and Sexual Assault – emotional and practical support to both male and female victims and survivors of rape, sexual assault and childhood sexual abuse (based in Gloucestershire)

Gloucestershire Self-Harm Helpline – anonymous non-judgemental listening support to those who self-harm, or those worried about someone who is self harming (based in Gloucestershire)

Gloucestershire Sexual Assault Referral Centre (SARC) – support victims of sexual assault (based in Gloucestershire)

Gloucestershire Take a Stand - organisations, groups and communities joining together to take a stand against all types of violence and abuse (based in Gloucestershire)

Gloucestershire Victim Support - emotional and practical help to people who have been affected by crime (based in Gloucestershire)

Gloucestershire Young Carers - support for young people aged 8 to 25 whose live are affected by caring for a family member (based in Gloucestershire)

Guideposts - opportunities for carers, adults who are living with dementia, have learning disabilities or long term health conditions to access; support, development, social opportunities or information (based in Gloucestershire)

Headway Gloucestershire - dedicated to improving life after brain injury (based in Gloucestershire)

Hollie Gazzard Trust - helps reduce domestic violence through creating and delivering programmes on domestic abuse and promoting healthy relationships to schools and colleges (based in Gloucestershire)

Independence Trust - support for individuals, families and communities with mental health and wellbeing (based in Gloucestershire)

Lifting The Blues – supports the loved ones of those who have mental health issues (based in Gloucestershire)

Listening Post - counselling support to adults (based in Gloucestershire)

Mental Health Experience Led Opportunities (MHELO) – user-led organisation to ensure the voices of people with Lived Experience of Mental Ill Health are heard (based in Gloucestershire)

Mind - provide advice and support to empower anyone experiencing a mental health problem (national with a branch based in Gloucestershire - see Swindon & Gloucestershire Mind)

On Your Mind – online directory to help young people cope with life's ups and downs (signposts to Gloucestershire sources of support)

Qwell - online mental health and wellbeing support platform where adults over 18 can access free anonymous counselling, join friendly discussion boards, keep online journals, track goals, and read self-help articles with the option to contribute their own experiences or advice (available to those in Gloucestershire)

Rethink - campaigning for the rights of people with mental health problems and their carers 

Sane – offers support to anyone affected by mental illness, including families, friends and carers (national)

Self Injury Support – non-judgemental support around self injury (national)

Stonewall – information and support for LGBT communities and their allies

Stroud Supported Housing - offers independent, quality housing to tenants in Stroud with mental health needs

Support Line - confidential emotional support to children, young adults and adults (national)

The Butterfly Garden - an educational, therapeutic and recreational scheme for people of all ages dealing with disablement of any kind (based in Gloucestershire)

The Cavern - listening support, low level interventions and inclusive activities in a supportive environment (based in Gloucestershire)

The Challenging Behaviour Foundation - information and guidance about challenging behaviour and connected issues (national)

The Compassionate Friends - support and care for those who have suffered the death of a child or children of any age and from any cause (national)

The Door - supports every young person and their parents in Stroud to feel safe, happy and valued, with the best possible opportunity to reach their potential. 

The Music Works - transform lives through music, specialising in working with young people in challenging circumstances to help them reach their full potential in music, in learning, and in life (based in Gloucestershire)

TIC+ - (formerly Teens in Crisis) face-to-face counselling support for young people aged between 9 – 21 years old (based in Gloucestershire)

Treasure Seekers - help people become the best versions of themselves; supporting each vulnerable and disadvantaged person in Gloucester reach their full potential, and become fully engaged in community (based in Gloucestershire)

Widowed and Young (WAY) - peer-to-peer support network for anyone who's lost a partner before their 51st birthday – married or not, with or without children, whatever their sexual orientation. Membership required to access support (national)

Young Gloucestershire - supports disadvantaged young people aged between 11 – 25 year olds who are facing challenges in their lives (based in Gloucestershire)

Young Minds Parents' Helpline – confidential helpline for parents of children and young people (national)

Young Minds - information on children and young people’s mental health

Your Circle - directory to help you find your way around health and care and connect with people, places and activities in Gloucestershire




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