How to appeal a Penalty Charge Notice
If you don't think you should have been given a penalty charge notice, the first step is to appeal the issuing of it.
You best can appeal a Penalty Charge Notice (PCN) online as this is the most efficient method of contact. Please follow the instructions on the reverse of the ticket or the letter you have received. You must include the following:
- your full name and postal address, including postcode
- the PCN number (starts GD********), which must be quoted on all correspondence
- your vehicle registration mark
- the reason you think the contravention didn't occur
- any written evidence to support your case.
You have three opportunities to appeal, depending on its stage of progression:
- Informal Challenge - to be made prior to the issue of a Notice to Owner (NTO). If you make your challenge within 14 days of the date on which the PCN was issued, and your challenge is rejected, the discount period will be reset for a further 14 days from the date of the rejection letter. Please note that any bus lane contravention that has occurred on or after 31st May 2022 will be subject to a higher charge of £70 and an increased discount period of 21 days (£35).
- Representation - to be made after the issue of a NTO or Bus lane Penalty Charge Notice. If the PCN isn't responded to within 28 days of the date on which it was served, a NTO will be sent.
- If your representation is rejected (Notice of Rejection) you will be provided information on how to formally appeal to the Traffic Penalty Tribunal (TPT), this will give you 28 days following the service of the NOR to make your appeal.