What our clients say about us
Here is a selection of comments from our clients:
The team are a pleasure to work with. They are always available to talk about any tough issues, no matter how big or small. They are extremely knowledgeable and patient in helping to practically bring complex legislation and agile services together - for the benefit of the council and more importantly the public we serve.
Charlotte - Head of Services for Children with Additional Needs
My experience of working with legal services has always been positive. I have worked with some fantastic solicitors who have worked alongside the social work teams to get best possible outcomes for children. I have always found solicitors approachable and balanced in the legal advice being provided.
Children’s Services case progression manager
I have worked alongside colleagues in the legal team over the last 2 years since being here in Gloucestershire County Council and have found them extremely helpful and knowledgeable. My role is more about strategic planning than operational responsibility but the support and guidance I have received has been invaluable in terms of driving forward practice developments. It's really helpful to be able to work alongside colleague who are open to debate and constructive challenge which is so crucial in terms of trying to get it right for vulnerable children and young people and their families. There is often no right or wrong answer, but the devil is in the detail and the conversations and debates help us all to do the best we can.
Gill - Strategic Lead Children in Care
Gloucestershire Children’s Services are an improving authority. We are building a stronger focus on evidence informed practice and the importance of effective relationships with children, families and colleagues. As a practitioner, manager and as Principal Social Worker I have been impressed with the support and challenge from our Legal Services, who are integral to this development and support our increasing confidence in accurate assessment and purposeful planning for children.
Rob - Principal Social Worker
I have worked in a safeguarding team for over 5 years. During this time I been supported and advised by the legal team within Gloucestershire county council. I have found them to be helpful and insightful with regard to court paperwork. Recently, I have been involved in a complex matter heard in the Royal Courts of Justice and I was very well supported by the local authority solicitor, assisting me along side the QC.
Claire - advanced social work practitioner
The Parking and Traffic Regulation Order teams enjoy a positive working relationship with our colleagues in legal services. Their knowledge and expertise are vast, whilst also delivering attention to detail and offering measured and reasoned recommendations on how best to proceed with projects. Their advice is timely and very much appreciated.
Alexis – Parking and Traffic Regulation Order Manager
Legal Service’s support and guidance on major highway projects is often an essential component of successful scheme delivery.
In recent years my team have been the beneficiary of a close working relationship with the team, helping us better understand, define and ultimately, transition through complex legal arguments and case law.
Scott -Team Leader: Major Projects, Highways Commissioning
“Will was incredibly supportive. He met his deadlines, dealing with last minute amendments very well and responding to the clarifications in a prompt and timely fashion. He was pleasant to deal with and always took the time to explain why he had included something in the Terms and Conditions and what the implications were. He was a real pleasure to work with.”
Very grateful for the quick turnaround.
Jeff - Public Rights of Way Inspector, Forest of Dean/West Gloucestershire
We work closely with the Legal team on a number of issues. We have a good working relationship and understanding of each others requirements, to make processing and resolving requests for action as simple as possible.
Phil - Network and Traffic Manager
It is only really when cases don’t follow their expected course you realise the true value of your legal support. We had an issue with a farmer disqualified from keeping animals; once he was banned he was given a short time to sell his sheep but failed to do so, which put him in breach of his ban and required immediate action. Bonnie and the Adults and Litigation team made time, at extremely short notice, to advise us on preparation for the court hearing and was successful in obtaining an order to take the animals into GCC possession and away from the farmer. Without the legal team accommodating our urgent work, the process would not have run as smoothly and effectively as it did.
Karen - Head of Regulatory Services and Consumer Protection (Trading Standards)
Bonnie recently helped Highway Records successfully defend an unusual and contentious claim at Magistrates’ Court. Her clarity in explaining the complex issues to the Magistrates was much appreciated. The Highway Records team require the support of the Litigation team in taking applications to Magistrates’ Court to formally stop-up sections of highway. It’s always useful to know that “i’s” have been dotted and “t’s” crossed to help matters run smoothly on the day.
Karen - Asset Data Team Leader (Highways Records)