Opening Hours and Service

Libraries are open for public browsing and computer access. To check your local library opening hours, and services on offer please check Library Locations and Opening Hours. Some services may continue to be a little different in the coming months but we are working hard resume services when it is appropriate to do so and this website will be updated regularly.

Disruption to library services

​We are currently experiencing high numbers of staff shortages. As a result some of our libraries are working on reduced hours or temporary closures. For up to date information we advise checking your local library’s opening times before making a trip Library Locations & Opening Hours

Book a computer including printing

We are currently upgrading all our public PCs to Windows 10. We are also introducing new devices. By mid-October every library in the county will have the new machines and operating system.

Please bear with us during these changes as there are some issues we are working to resolve. Currently we are aware of printer problems that are impacting the following libraries meaning there is no current print facility: Berkeley, Chipping Campden, Dursley, Matson, Newnham and Tuffley. Engineers are working to resolve the underlying issue.If you have any questions about the new set up or require support please ask our team at each library.

 

 What is on offer?

  • PC sessions are for up to 1 hour and may be extended by 30 minute blocks up to a maximum of 3 hours per day.
  • Book up to 8 session
  • Walk ups are possible (subject to availability)
  • PCs will be cleaned between users.
  • All of our computers have accessibility software loaded.
  • Our computers don't have speakers. You will need to bring your own headphones to make use of sound-based facilities
  • Scanning will be available via Scan PCs only - facilities vary so please check with your library 
  • Photocopying services available.

 

How can I book?

Library Members will be able to book online using the booking page. You will require your Library Card number and 4 digit PIN make a booking. 

Book a computer here

If you have forgotten your PIN and have an email address registered on your account you can re-set your PIN online.

Click here to reset your Library PIN  

If you do not have an email address registered on your account or have any queries please Contact the Library.

 

For those people without Internet Access, please contact your local library to arrange a session.

Library telephone numbers are available here:

Library Locations and Opening Hours 

Non members will need to contact a library & discuss access with a member of the library team.

Please remember, use of public access PCs remain free for library members who live, work or study in Gloucestershire and for any vulnerable groups such as homeless people or job seekers. Joining the library is free.

 

What are the track and trace requirements?

  • When booking a slot you are also agreeing to us using your contact details for Track and Trace
  • You must book in advance either online or by phone as we will use your details for Track & trace
  • When logging onto the Computer, in order for your session to start you have to agree to the Acceptable Use statement which includes agreeing to your details being used for the purposes of Track and Trace. 

Track and Trace: using public computers

 

What will I need when I arrive to use a computer and what can I expect when I visit the library?

You will need your library card number and 4 digit PIN with you in order to log in to the computer.

As we are maintaining social distance and Covid 19 safe conditions there will be minimal contact with staff.

 

Will printing be available?

Printing and scanning via a computer will be available. Please book a computer session in order to access the printer at the library. 

Please note all sites (except Gloucester) do not currently have the facility to take card payments. Therefore print charges will be added to library customer accounts with the expectation these charges are paid promptly.

 

Will scanning be available?

The following libraries have dedicated flatbed scanners linked to a computer: 

  • Bishops Cleeve
  • Charlton Kings
  • Cheltenham
  • Cirencester
  • Dursley
  • Longlevens
  • Stroud
  • Tewkesbury

Please contact the individual library for access arrangements.

In other libraries it is possible to use the photocopier to scan documents to a memory stick.

There is no charge for scanning, but printing costs apply if you choose to print.

 

Will the public Wi-Fi be available?

No, public wi fi will not be available as a service.

 

Terms and Conditions of use

To use a computer you must be a library member and agree to the Library Service's public computers Acceptable Use Agreement and this will include the agreement to use your contact details for Track and Trace purposes.

Use of Digital Devices in Libraries Policy

 

What safety measures are in place in libraries?

  • Social Distancing with signs, markers and staff to support this
  • Layout changes and one-way systems to support social distancing
  • Restrictions on the numbers of people in a library building
  • Increased cleaning regimes for equipment used
  • Installation of Perspex screens at library counters
  • NHS “Track and Trace” recording
  • Measures introduced to avoid cash handling
  • Wearing face coverings will be mandatory in libraries for customers and staff (exemptions apply).
  • All sites have been risk assessed and are Covid 19 secure.

 

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