Library Service Message 12//01/2021

Coronavirus (COVID-19) information : National Lockdown – 5th January 2021

Gloucestershire Libraries will remain open to provide essential PC access to residents who cannot get online at home during the national lockdown.

Due to current restrictions, customers requiring access to a computer must book in advance by calling their local library or booking online via  To ensure customer and staff safety, all computer sessions will be reduced to 50-minute slots and are only available for essential use.  Further information can be accessed at

To assist with the Government’s stay at home message our free digital content is available 24/7 and can be accessed with your library card.  Find out how to get started with eBooks, eAudiobooks & eMagazines here

You can also visit our Virtual Reference Library for a range of information resources that can be accessed from home, including the Naxos classical music library, the latest articles from local and national newspapers on NewsBank and the Oxford Dictionary of National Biography.

We are also providing online access to events and activities through our social media and Youtube channels, providing the opportunity to connect and engage safely online.

All loan periods have been extended so there is no need to return your items to a library and no additional fines will be incurred whilst libraries are closed.  You can check your library account online at     

Customers will not be able to enter our library buildings to browse the shelves but we continue to offer our request and collection services for those customers who need to use them.  For more information on these services please visit

Revised opening hours are being implemented at our libraries and customers are advised to check information for their local library before making a special journey.

Not a member?  It is quick and easy to join, please see:

Paying for library services

Current Library charges (introduced 1st October 2020)

Library Charges up to 30th September 2020

 Please see the Frequently Asked Questions

Many of our services are free to members but there are some things we charge for:

  • Public Access PC charges for Non Library Members

 You can pay library charges in person when you visit any library.

Library Members can use the public access PCs free for a maximum of 2 hours per day.  Non Library Members/visitors will be charged £1.00 per hour (or part hour) up to a maximum of 2 hours per day.

  • Library members can place up to 10 reservations for free, using the online catalogue



We charge for overdue items.

  • Adults: 20p per day, per item charged 7 days per week
  • Children and young people up to 18 years old:

      First week - no charge

      Additional weeks - 15p per week (or part week) per item

The maximum fine for each book is £9.20

Keep notes of due dates and renew your items regularly to avoid overdue fines.

Manage My Library Account

New release DVDs

Hire charge

  • £1.50 per night

Late return charge

  • £1.50 per night

Other DVDs

Hire charge

  • £1 per night

Late return charge

  • £1 per night

Music CDs

Hire charge

  • £1 per week

Late return charge

  • £1 per week

Audiobooks on an adult card

Hire charge

  • £1.50 per 3 weeks

Late return charge

  • £1.50 per 3 weeks

Audiobooks on an under 18's card

Hire charge

  • Free of charge

Late return charge

  • 10p per week

The following fees apply for printing and photocopying:

  • Black and white A4 - 15p per sheet
  • Black and white A3 - 30p per sheet
  • Colour A4 - 80p per sheet
  • Colour A3 - £1 per sheet
  • Microfilm reader prints - Black and white A4 - 15p per sheet, A3 - 30p per sheet available at Cheltenham Library (£1 per sheet at Gloucestershire Archives)

Printing for local and family history enquiries from service users outside Gloucestershire*:

  • Black and white A4 - 50p per sheet
  • Black & White A3 - 60p per sheet
  • Microfilm reader prints - £1.00 per sheet (available at Cheltenham Library and Gloucestershire Archives)

*These charges cover the extra administrative and postage costs involved.

Adults £1.00 per card and children 50p per card but free with a crime number evidencing theft.  There are no concessions to this charge.


  • Full cost of replacement (from approved library supplier, with labels and security added)

Inter-library loan (ILL)

  • Full cost of replacement and admin costs

Single audio CD (part of a set)

  • £5 each

Music CDs

  • £10 each


  • Full cost of replacement (from approved library supplier, with labels and security added)

Music scores and sets: lost part

Missing items must be replaced with an identical edition and binding otherwise full cost of replacement and admin costs

Play set: lost part

Missing items must be replaced with an identical edition and binding otherwise full cost of replacement and admin costs

We provide a range of services from fax (only at Gloucester Library) to room hire for meetings and conferences.
(hire charges [18kb])

Ask at your local library for more details and fees for these services:
Library opening hours and facilities.

You may be eligible for some concessions if any of the criteria below apply to you:

  • Customers who are blind or visually impaired
  • Customers who are hearing impaired
  • Customers who are housebound
  • Customers with learning disability
  • Students on literacy or foundation English courses
  • Customers who are dyslexic or whose ability to read is impaired
  • Children up to age 18
  • Children in care
  • Unemployed people
  • People who are of no fixed abode or in receipt of a means tested benefit. Universal Credit, or any of the benefits it replaces: Child Tax Credit; Working Tax Credit; Housing Benefit; Income Support; Income-based Job Seekers Allowance and Income-related Employment Support 
  • People in receipt of pensions credit

Library staff retain the right to ask for proof of entitlement to any of the above concessions.
Current concessions  This chart will show which concession may apply to you. [68kb]

The documents we accept as proof of eligibility:

Income Support: Payment order book, benefits agency letter

Unemployed: Job seekers allowance or benefits agency letter

Pension Credit: Payment order book, benefits agency letter 


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